I have a strong interest in the military because it represents discipline, structure, and continuous self-growth The military’s emphasis on leadership, accountability, and teamwork motivates me to push myself both mentally and physically I am driven by the idea of becoming a better version of myself through challenges that build character, resilience, and responsibility This interest reflects my commitment to personal development and my desire to grow as a leader while serving something greater than myself
Kailyn Hanson
Galveston
Summary
Dynamic and customer-focused professional with experience at Hearsay Gastro Lounge, excelling in dining room management and retail sales. Proven ability to enhance customer satisfaction and drive repeat business. Skilled in problem-solving and maintaining a friendly demeanor, with expertise in reservation management and Texas Food Handlers certification. Consistently achieved high customer satisfaction ratings.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Hearsay Gastro Lounge
11.2024 - 04.2025
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Jammin Sportswear
05.2024 - 04.2025
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
Restaurant Hostess
Shark Shack
03.2023 - 12.2023
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Reported problematic guests to management to foster safe and pleasant environment.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Rice Challenge Academy
Eagle Lake, TX12-2025
Skills
- CPR Certified
- Texas Food Handlers
- Reservation management
- Dining room management
- Bar terminology
- Food inspection
- Table setting arrangements
- Dining customer service
- Problem-solving
- Reading comprehension
- Friendly demeanor
- Active learning
- Retail services
- Stocking supplies and retail products
- Retail sales customer service
- Retail inventory management
Accomplishments
I successfully completed a five-month military program that emphasized discipline, leadership, teamwork, and personal accountability. During the program, I earned CPR certification and Texas Food Handlers certification, demonstrating my commitment to safety, responsibility, and workplace readiness. I graduated third in my class, reflecting strong performance, dedication, and the ability to excel in a structured, high-expectation environment.
I actively participated in community service initiatives focused on environmental care and helping those in need. My service included Adopt-the-Beach cleanups and roadside cleanups, where I helped remove litter and protect local ecosystems. I also volunteered to assist individuals experiencing homelessness by helping provide food, clothing, and essential supplies. These experiences strengthened my sense of responsibility, compassion, and commitment to making a positive impact in my community.
- Completed a 5-month military training program focused on discipline, leadership, and teamwork
- Earned CPR Certification
- Earned Texas Food Handlers Certification
- Graduated 3rd in class, demonstrating strong work ethic and high performance
- Participated in Adopt-the-Beach and roadside cleanup initiatives to support environmental conservation
- Volunteered in community outreach efforts assisting individuals experiencing homelessness
- Helped provide food, clothing, and essential supplies to those in need
- Demonstrated strong commitment to service, teamwork, and community responsibility
Certification
Texas Food Handlers
CPR Certified
Interests
Timeline
Restaurant Hostess
Hearsay Gastro Lounge
11.2024 - 04.2025
Sales Associate
Jammin Sportswear
05.2024 - 04.2025
Restaurant Hostess
Shark Shack
03.2023 - 12.2023
High School Diploma -
Rice Challenge Academy
Ball High School Writer Of The Month
Growing up, I developed a strong love for writing as it became the best way for me to express my thoughts, ideas, and emotions. Writing allowed me to organize my thinking and communicate clearly in ways that felt natural and meaningful. Over time, I worked to strengthen my skills through practice and creativity, which led to being recognized as Writer of the Month. This achievement reflected both my dedication to writing and my ability to use words effectively to communicate and connect with others.