Kailyn Hennings
Bettendorf,IA
Summary
Ambitious Senior Account Executive offering 3 years of experience in lead generation and revenue development. Productive and dedicated sales leader with superior knowledge of promotional products. Prepared to take on challenging professional demands and opportunities to expand territories.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Zing Manufacturing
12.2021 - 09.2023
- Developed and executed strategic marketing plans to increase product sales.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Collaborated with cross-functional teams to drive successful product launches.
- Conducted extensive market research to develop competitive pricing strategies.
- Identified potential customers and built relationships with them.
- Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Prepared presentations for clients regarding new products or services offered.
- Gathered feedback from customers about their experiences with the company's products or services.
- Provided timely responses to customer inquiries, complaints, or requests for information.
- Tracked sales data in order to identify areas of improvement or success.
- Cultivated strong relationships with key stakeholders such as media outlets, suppliers, and vendors.
- Attended company and industry events to network with potential customers and generate leads.
Inside Sales Representive
Yelp
12.2021 - 02.2023
- An expert in yelp advertising solutions
- Consistently exceeded monthly sales quotas
- Managed a pipeline of a wide range of clients organized in Yelps leading CRM tool, Salesforce
- Educate, construct, and successfully sell Yelp advertising programs through a high volume of outbound sales calls.
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
Social Media Manager Intern
Krshndo Music Services
Los Angeles, CA
03.2021 - 01.2022
- Lead social and influencer engagement/blogger outreach/community management/paid media buys
- Demonstrated proficiency in developing creative ideas and bringing them to life through social profiles.
- Assisted in creating, editing and proofreading content for social media accounts.
- Developed strategies to increase followers and engagement on social media accounts.
- Collaborated with other teams to ensure consistency across all channels.
- Researched industry trends, competitor activity, and audience preferences.
- Reviewed analytics data such as impressions, click-throughs, reach. to measure campaign effectiveness.
- Managed multiple projects simultaneously while meeting tight deadlines.
Customer Associate
HOTWORX
01.2021 - 11.2021
- Inside sales experience
- Outside sales experience
- Managing customer relationships using our CRM software
- Driving community engagement using HOTWORX social profiles
- Offering potential and returning customers desired services while identifying key opportunities to upsell products and services.
- Greeted customers upon arrival and provided assistance with inquiries.
- Assisted customers in finding the right product to fit their needs.
- Provided detailed information about products and services to customers.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Answered customer questions regarding product features, pricing options, and availability.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
Office Administrator
JP Condon Inc
Bettendorf, IA
01.2017 - 07.2021
- Coordinate activities to ensure efficiency and maintain compliance with company policy
- Manage agendas, travel plans and appointments for upper management
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Submit reports and prepare proposals and presentations as needed
- Support bookkeeping and budgeting procedures
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.
Customer Support/Retention Specialist
Bayside Tan
Bettendorf, IA
01.2015 - 12.2017
- Handled incoming calls and inquiries from customer and prospective clients
- Assisted customers effectively by solving customer disputes
- Oversee customer financial accounts and process customer adjustments
- Make product and service recommendations to customers based on their needs and preferences.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
Education
Bachelor of Arts - Communications And Human Relations
The University of Iowa
12.2021
Skills
- Client Relationship Management
- Lead Generation
- Territory Development
- Attention to Detail
- Sales Strategies Implementation
- Multitasking and Organization
Languages
English
Languages
English
Professional
Certification
- Certified Health Coach - Institute of Integrative Nutrition
- CITI Program CITI Program - Social and Behavioral - IRB-02
- Social Media Marketing Foundations
References
References available upon request.
Timeline
Senior Account Executive
Zing Manufacturing
12.2021 - 09.2023
Inside Sales Representive
Yelp
12.2021 - 02.2023
Social Media Manager Intern
Krshndo Music Services
03.2021 - 01.2022
Customer Associate
HOTWORX
01.2021 - 11.2021
Office Administrator
JP Condon Inc
01.2017 - 07.2021
Customer Support/Retention Specialist
Bayside Tan
01.2015 - 12.2017
Bachelor of Arts - Communications And Human Relations
The University of Iowa
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