Kailyn Hopkins
Houston,TX
Summary
Reception professional with proven track record in managing front desk operations and delivering exceptional customer service. Known for reliability and adaptability in dynamic office environments, effectively coordinating schedules and managing communications. Strong focus on team collaboration and achieving efficient, results-driven operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist Coordinator
Haverstock Apartments
06.2024 - Current
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Receptionist Clerk
Hyatt Place
11.2023 - 10.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
Customer Service Representative
NCO
10.2015 - 12.2020
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Momentum Properties
05.2014 - 09.2015
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered and quickly redirected large volume of calls on central system.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Education
Certified Medical Assistant (CMA) - Healthcare
The College of Health Care Professions
Houston, TX2018
High School Diploma -
Cypress Creek High School
Houston, TX08.2014
Skills
- Report preparation
- Complaint resolution
- Recordkeeping strengths
- CRM
- Inbound and Outbound Calling
- Microsoft Office
- Process Improvement
- Recruitment
- Multitasking Abilities
- Administrative Procedures
- Communication Skills
- Enforce policies
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Resolved product issue through consumer testing.
- Completed over 90+ hours of externship at North Shepard and Wellness.
Certification
- MCAS - Microsoft Certified Application Specialist
- CMA - Certified Medical Assistant
- CAP - Certified Administrative Professional
- Sales Essentials Certificate
- Onesite Certification
- Fair Housing Certification
Timeline
Receptionist Coordinator
Haverstock Apartments
06.2024 - Current
Receptionist Clerk
Hyatt Place
11.2023 - 10.2024
Customer Service Representative
NCO
10.2015 - 12.2020
Receptionist
Momentum Properties
05.2014 - 09.2015
High School Diploma -
Cypress Creek High School
Certified Medical Assistant (CMA) - Healthcare
The College of Health Care Professions
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