Kailyn Jensen

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders and manage bills
• Cultivated warm relationships with regular customers.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Cleared tables immediately after guests left in preparation for next party.
• Assisted servers with table settings and beverage refills to support high-volume shifts.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Organized and replenished supplies at food stations to optimize team performance.
• Delivered correct food items to tables according to order documentation.
• Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Answered customers' questions, recommended items and recorded order information.
• Checked guests' identification before serving alcoholic beverages.
• Collected orders and relayed them to bartenders quickly and accurately.
• Inspected dishes and utensils for cleanliness.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Cultivate positive guest relations by managing information and orchestrating speedy seatings.
• Engaging in friendly conversation with guests to build rapport and facilitate repeat business.
• Take reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open Table.
• Monitored dining room and guest flow to maximize table usage and minimize wait times.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.

• Assisted chefs in food preparation and presentation.
• Cleaned and organized kitchen stations to foster efficiency.
• Prepared dishes for catering events or during high-volume shifts.
• Operated standard kitchen equipment with a focus on safety and sanitation.
• Adhered to company quality constraints and industry best practices for guest satisfaction.

Promoted as an ethical and honest employee from Hostess to Food Runner within 3 months of employment.

• Succeeded and thrived in fast paced, high stress work environment.
• Engaged with customers regularly, explaining new menu choices and other related questions.
• Consistently handled money and payment transactions.
• Greeted and seated patrons, answered telephone,   presented menus, took orders, relayed orders to kitchen, made reservation provisions, cleaned tables, and ensured tidy and organized work area.
• Maintained professional demeanor in challenging situations or with difficult customers.
• Willingness to trade shifts and work overtime as needed.
• Trained and supervised all new incoming hostesses.

• Took food and drink orders as needed.
• Achieved sales goals through product recommendations to guests.
• Assisted with clean-up.
• Managed large sums of money daily.
• Restocked and organized merchandise in front lanes.