Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kailyn Menier

Miami,FL

Summary

Enthusiastic Operations and Customer Service professional with expertise in E-commerce. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring associates with talent for interacting with staff at all levels of organization and public. Striving to always be an energetic & positive workforce. Solid knowledge & background performing in operations. The aim is to always be innovative in the work space, while creating an environment that motivates others to take pride in their work.

Overview

7
7
years of professional experience

Work History

Operations Manager

Flight Club
2022.02 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Proven ability to develop and execute merchandising strategies to drive sales and optimize inventory.
  • Monitor inventory levels and ensure stock replenishment
  • Assisted in asset management & Contributed to maintaining 0% shrink in both Q3 & Q4 as well as steady times of the year
  • Partnered with stakeholders to build relationships collaborating on projects to drive increase/value of inventory up 22%
  • Successfully trained & mentored a team of 10 associates resulting in a 30% increase in productivity/ revenue.
  • Partnered with cross departments to update and monitor on-order and shipping reports
  • Improved merchandising strategy by gaining insights that influenced business recommendation
  • Frequently communicated with cross functional partners/ store to understand business results and report findings back to business leads
  • Instrumental in scaling daily operational tasks, Key Holder, owned daily & weekly reporting. Specialized in overseeing a particularly high value inventory of over $2million.

Assistant Manager of Operations

KITH
2018.10 - 2022.05
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Promoted to Operations Assistant manager, dealing with luxury brands managing shipment inbound & outbound products as well as updated inventory.
  • Assisted with line assortment and planning for season
  • Maintained daily communication with vendors to develop new products
  • Analyzed product performance against plans; filtered information to draw inferences created solutions and adjusted strategies to maximize business and drive process forward
  • Retail Merchandising Planning Strategies
  • Managed wide variety of customer service & administrative tasks to resolve customer issues quickly & effectively
  • Conducted product research including market and developing seasonal assortment plans
  • Developed positive team chemistry that created upbeat work environment.
  • Managed shipments Overlooked inventory & resolved any inventory issues, contributed to increasing productivity/flow by 20% in Q2 & Q3
  • Completed and maintained all associated electronic processes and paperwork. Monitored inventory shrinkage and drive-off
  • Key holder, Assisted with onboarding processes
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Reduced operational risks while organizing data to forecast performance trends

Sales Operations Team Leader

Adidas
2017.02 - 2018.09
  • Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
  • Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
  • Joined Adidas as a sales representative and was instrumental in scaling operations of high growth sales.
  • Achieved Top Sales Associate Q1 & Q2 with the company generating 1 M in sales for the company as a sales associate
  • Contributed to team success by daily personal sales goals.
  • Promoted to Operations lead
  • Prepared merchandise for sales floor, and visually displayed merchandise based on customer buying behaviors
  • Maintained knowledge of current sales and promotions
  • Developed strategic outbound cadences.
  • Managed back of house responsibilities, from receiving shipment to outbound orders.
  • Managed inventory through matrix & POS systems.

I instill confidence in others and approach new challenges with an open mind.

Education

High School Diploma -

Union City High School
Union City, NJ
06.2016

Skills

  • Strong Leadership/ Management skills
  • Proficient in Microsoft, Excel, Matrix POS, V-look up & Google work spaces
  • Proactive conflict resolution/analytical skills
  • Bilingual (Spanish & English)
  • Creativity
  • Exceptional organizational skills
  • Product development / Data analysis
  • Adept at budgeting & forecasting
  • Excellent communication & interpersonal skills
  • Retail sales professional
  • IBM Power Systems Software

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Manager

Flight Club
2022.02 - Current

Assistant Manager of Operations

KITH
2018.10 - 2022.05

Sales Operations Team Leader

Adidas
2017.02 - 2018.09

High School Diploma -

Union City High School
Kailyn Menier