Nathan Armstead
Sun City Center
Summary
Dedicated and people-focused professional with strong leadership experience in hospitality and customer care environments. Proven ability to manage teams, deliver exceptional guest experiences, and resolve customer concerns with professionalism and empathy. Skilled at training and supporting staff, maintaining high service standards, and creating a welcoming environment that drives customer satisfaction and loyalty. Highly organized, dependable, and adaptable, with a passion for helping others and contributing to team success in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Verano
Apollo Beach, FL
10.2025 - Current
- Assisted customers with product inquiries and order tracking.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Provided accurate product information, contributing to informed purchasing decisions.
- Trained new hires on customer service protocols and system navigation techniques.
- Maintained up-to-date knowledge of products, promotions, and services offered by the company.
- Documented customer interactions in detail, ensuring accurate records for future reference.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
Sales Associate
Verizon
Apollo Beach, FL
04.2025 - 10.2025
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in selecting products, demonstrating features and benefits to enhance purchase decisions.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Maintained knowledge of current promotions and product offerings to inform customer interactions.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Senior Leader
Chick Fill A
Riverview, FL
10.2020 - 07.2023
- Led team initiatives to enhance customer service and satisfaction levels.
- Oversaw training programs for new hires, ensuring operational excellence and efficiency.
- Implemented process improvements, reducing wait times and increasing overall productivity.
- Developed strategic plans to optimize inventory management and reduce waste.
- Fostered a collaborative team environment, promoting open communication and shared goals.
- Directed employees, set schedules and prioritized work assignments.
- Provided expert leadership to group of more than 40 employees.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
FOH Team Member
PDQ Restaurant
Riverview, FL
02.2018 - 09.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed cash register operations and ensured accurate transactions.
- Collaborated with kitchen staff to maintain efficient food service flow.
- Trained new team members on restaurant policies and procedures.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
Education
High School Diploma -
Riverview High School
Riverview, FLSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Payment processing
- Customer relations
- Product knowledge
- Order processing
- Customer relationship management
- Documentation and reporting
- Active listening
- Adaptability and flexibility
- Decision-making
- Quality assurance
- Call handling
- Senior leadership support
- De-escalation techniques
Timeline
Customer Care Representative
Verano
10.2025 - Current
Sales Associate
Verizon
04.2025 - 10.2025
Senior Leader
Chick Fill A
10.2020 - 07.2023
FOH Team Member
PDQ Restaurant
02.2018 - 09.2020
High School Diploma -
Riverview High School