Kailyn Rios
Anaheim,CA
Summary
Dynamic professional with extensive experience in retail and warehouse management and costumer service.Proven track record in enhancing customer satisfaction through effective training and structured operations.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Overnight Stock Room Support Lead
Target
10.2024 - Current
- Led team in resolving customer inquiries, enhancing overall service quality.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Streamlined workflow processes, improving efficiency in daily operations and task management.
- Implemented training programs for staff to elevate product knowledge and service delivery standards.
Processing Clerk
United States Post Office
10.2021 - 09.2024
- Processed incoming and outgoing mail efficiently to meet delivery deadlines.
- Operated sorting machines to categorize mail based on size, weight, and destination.
- Maintained accurate records of shipments and deliveries to ensure accountability.
- Assisted in training new employees on operational procedures and safety protocols.
Full Time Support Lead
Five Below
11.2019 - 10.2021
- Led support team to enhance customer satisfaction and resolve issues efficiently.
- Trained staff on product knowledge and customer service techniques to improve engagement.
- Coordinated communication between departments to streamline operations and support initiatives.
- Developed training materials and resources for onboarding new team members effectively.
Education
High School Diploma -
Katella High School
Anaheim, CASkills
- Service level agreement management
- Team management
- Escalation handling
- Feedback management
Languages
Spanish
Native or Bilingual
Timeline
Overnight Stock Room Support Lead
Target
10.2024 - Current
Processing Clerk
United States Post Office
10.2021 - 09.2024
Full Time Support Lead
Five Below
11.2019 - 10.2021
High School Diploma -
Katella High School