Kailyn Robie
Jamaica Plain,MA
Summary
Strong experience in customer service, leadership, and community engagement. Skilled at working in fast-paced settings. Strong organizational and multitasking abilities. Reliable, proactive, and adaptable, with a proven ability to deliver results independently and collaboratively across retail, healthcare, and community settings. Ready to tackle new challenges and learning opportunities with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Barista and Counter Staff
Pavement Coffeehouse
Boston, MA
08.2025 - Current
- Delivers high-quality customer service in a fast-paced, high-volume environment.
- Fosters a positive and welcoming atmosphere through strong interpersonal skills.
- Operated coffee brewing equipment and managed food line operations.
- Maintains an organized and sanitary workspace while effectively multitasking.
- Demonstrates efficiency, attention to detail, strong communication, and adaptability.
- Proactively identifies and addresses operational needs to support workflow.
- Instructed team members to enhance overall productivity.
Shift Leader
The Juicery
Portland, ME
10.2022 - 12.2025
- Oversaw daily store operations in a high-volume environment.
- Coordinated staff efforts to ensure product quality and boost customer satisfaction.
- Developed skills in leadership, problem-solving, and administrative management.
- Transitioned to a new position in Massachusetts in August 2023.
Community Outreach Volunteer
MSPCA-Angell
Boston, MA
06.2025 - 10.2025
- Supported Community Outreach hub at MSPCA-Angell by assisting staff in various initiatives.
- Contributed to expanding access to pet care resources.
- Organized and prepared supplies for equitable distribution at community events, ensuring all participants received necessary resources.
- Operated independently with minimal supervision, demonstrating initiative in tasks.
- Developed and maintained an office and pantry.
- Observed daily functions of nonprofit organization.
Nursing Unit Secretary
Maine Medical Center
Portland, ME
04.2023 - 08.2023
- Managed and assisted with admissions and discharges.
- Welcomed visitors to facility, providing directions and information.
- Facilitated communication between patients, families, and nurses.
- Provided administrative support to the unit's nursing team.
- Operated in a demanding medical environment requiring strong attention to detail and strict confidentiality.
- Stocked unit kitchen, organized supply closet, maintained a clean workspace.
- Strengthened understanding of hospital operations and efficient healthcare systems.
Conservation Steward
Mount Agamenticus
York, ME
05.2022 - 08.2022
- Supported the preservation of a 10,000+ acre land preserve
- Managed various responsibilities in a dynamic, arduous, outdoor setting
- Engaged the public through education and outreach
- Balanced independent work with collaborative efforts
- Demonstrated skills in communication, leadership, and proactivity
Team Member
Dunne's Ice Cream
York, ME
06.2016 - 08.2021
- Gained skills such as; multitasking, time management, customer service, and workplace professionalism.
Education
Bachelor of Arts - Environmental Studies and Sustainability
University of Massachusetts Boston
Boston, MA01-2026
Skills
- Customer Service
- Cash register operation
- Workflow Coordination
- Quality control
- Opening and closing duties
- Microsoft Office Suite
- Epic Systems EHR
- Organizational Skills
- Team Leadership & Collaboration
- Team management
- Communication
- Community Outreach
- Problem-Solving
- Adaptability
- Self-starter
- Confidentiality
Timeline
Barista and Counter Staff
Pavement Coffeehouse
08.2025 - Current
Community Outreach Volunteer
MSPCA-Angell
06.2025 - 10.2025
Nursing Unit Secretary
Maine Medical Center
04.2023 - 08.2023
Shift Leader
The Juicery
10.2022 - 12.2025
Conservation Steward
Mount Agamenticus
05.2022 - 08.2022
Team Member
Dunne's Ice Cream
06.2016 - 08.2021
Bachelor of Arts - Environmental Studies and Sustainability
University of Massachusetts Boston