Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailyn Rose

Concord,NC

Summary

Proven leader in hospitality, excelling in guest relations and efficient service delivery at Coach’s Neighborhood Grill. Skilled in cash handling and exceptional customer service, I led teams to exceed sales targets by fostering guest engagement and ensuring high-quality service standards. My strong work ethic and ability to manage customer satisfaction highlight my dedication to excellence in every role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Coach’s Neighborhood Grill
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Food Server

Dave & Buster's
02.2023 - 06.2023
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.

Server Manager

Diamonds Event And Catering
09.2018 - 10.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Food Server

Carena's Jamaican Grille
06.2018 - 08.2020
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Daycare Worker

Smart Steps
06.2016 - 08.2020
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Education

High School Diploma -

Mergenthaler Vocational Technical HighSchool
Baltimore, MD
06.2020

Bachelor of Arts - Business Administration

Livingstone College
Salisbury, NC
05.2025

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Hospitality service expertise

Safe Food Handling

Food Running

Sales expertise

Food safety understanding

Quality Control

Food safety practices

Relationship Management

Guest Relations Management

Table Setting

Guest Seating

Certification

  • Certified , Serv safe
  • Certified , CPR , first aid and AED

Timeline

Server

Coach’s Neighborhood Grill
05.2024 - Current

Restaurant Food Server

Dave & Buster's
02.2023 - 06.2023

Server Manager

Diamonds Event And Catering
09.2018 - 10.2020

Food Server

Carena's Jamaican Grille
06.2018 - 08.2020

Daycare Worker

Smart Steps
06.2016 - 08.2020

High School Diploma -

Mergenthaler Vocational Technical HighSchool

Bachelor of Arts - Business Administration

Livingstone College

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Kailyn Rose