Passionate sales associate driven to succeed while providing a relaxed and friendly atmosphere for co-workers and customers. Respectful, courteous and professional at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Foundever - USAA
07.2024 - Current
Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Maintained high standards of customer service by building relationships with clients.
Technical Support Specialist
TELUS International
01.2020 - 02.2023
My day to day role consisted of me taking inbound calls from FedEx customers & FedEx employees assisting them with any technical issues they may occur on the FedEx.com website
I also was a verification specialist, which meant I was in charge of helping customers with getting them back into their FedEx profiles by submitting them through our lexis nexis data base
Lastly, I was the floor sme better known as the support for the team with any questions or issues they run into on their calls
Electronics Sales Associate
Walmart Supercenter
10.2017 - 03.2019
Being an electronics sales associate requires inventory management, assisting customers with any questions about products in the department & selling and setting up cell phones
Comply with inventory control procedures
Ensure high levels of customer satisfaction by delivering excellent sales and service
Maintain in-stock supply and merchandise products on the sales floor
Remain knowledgeable of product line features
Suggest ways to improve sales through new sales promotions
Crew Trainer
Mcdonalds
07.2014 - 05.2018
Accepted and processed customer payments in cash, credit cards and checks, checking for validity
Evaluated the customers' needs and provided service options to meet their requirements
Followed up with customers ensuring their satisfaction with their purchases
Greeted customers and offered them assistance where possible
Informed customers about current promotions and sales, encouraging them to take advantage
Trained new incoming employees and teaching them the way
Cashier & Party Host | Skyzone Trampoline Park
Mcdonalds
09.2016 - 03.2017
Effectively communicated with other employees and upper management to ensure complete care of customers
Accepted and processed customer payments in cash, credit cards and checks, checking for validity
Evaluated the customers' needs and provided service options to meet their requirements
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
Greeted customers and offered them assistance where possible
Education
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Ivy Tech Community College
Valparaiso, IN
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Purdue University Fort Wayne
Fort Wayne, IN
Skills
Cash Handling
Inventory Management
Customer Service Skills
Wireless
Communications
Problem Resolution
Technical Support
Troubleshooting
Certification
Personal Lines Property and Casualty Insurance Producer