Kailyn Singleton
Las Vegas,NV
Summary
Passionate sales associate driven to succeed while providing a relaxed and friendly atmosphere for co-workers and customers. Respectful, courteous and professional at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Foundever - USAA
420 E Pilot Rd
07.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Technical Support Specialist
TELUS International
Las Vegas, NV
01.2020 - 02.2023
- My day to day role consisted of me taking inbound calls from FedEx customers & FedEx employees assisting them with any technical issues they may occur on the FedEx.com website
- I also was a verification specialist, which meant I was in charge of helping customers with getting them back into their FedEx profiles by submitting them through our lexis nexis data base
- Lastly, I was the floor sme better known as the support for the team with any questions or issues they run into on their calls
Electronics Sales Associate
Walmart Supercenter
Las Vegas, NV
10.2017 - 03.2019
- Being an electronics sales associate requires inventory management, assisting customers with any questions about products in the department & selling and setting up cell phones
- Comply with inventory control procedures
- Ensure high levels of customer satisfaction by delivering excellent sales and service
- Maintain in-stock supply and merchandise products on the sales floor
- Remain knowledgeable of product line features
- Suggest ways to improve sales through new sales promotions
Crew Trainer
Mcdonalds
Portage, IN
07.2014 - 05.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage
- Trained new incoming employees and teaching them the way
Cashier & Party Host | Skyzone Trampoline Park
Mcdonalds
Fort Wayne, IN
09.2016 - 03.2017
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Evaluated the customers' needs and provided service options to meet their requirements
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
Education
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Ivy Tech Community College
Valparaiso, INundefined
Purdue University Fort Wayne
Fort Wayne, INSkills
- Cash Handling
- Inventory Management
- Customer Service Skills
- Wireless
- Communications
- Problem Resolution
- Technical Support
- Troubleshooting
Certification
Personal Lines Property and Casualty Insurance Producer
Timeline
Insurance Agent
Foundever - USAA
07.2024 - Current
Technical Support Specialist
TELUS International
01.2020 - 02.2023
Electronics Sales Associate
Walmart Supercenter
10.2017 - 03.2019
Cashier & Party Host | Skyzone Trampoline Park
Mcdonalds
09.2016 - 03.2017
Crew Trainer
Mcdonalds
07.2014 - 05.2018
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Ivy Tech Community College
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Purdue University Fort Wayne