Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kailyn Singleton

Las Vegas,NV

Summary

Passionate sales associate driven to succeed while providing a relaxed and friendly atmosphere for co-workers and customers. Respectful, courteous and professional at all times.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Insurance Agent

Foundever - USAA
07.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Technical Support Specialist

TELUS International
01.2020 - 02.2023
  • My day to day role consisted of me taking inbound calls from FedEx customers & FedEx employees assisting them with any technical issues they may occur on the FedEx.com website
  • I also was a verification specialist, which meant I was in charge of helping customers with getting them back into their FedEx profiles by submitting them through our lexis nexis data base
  • Lastly, I was the floor sme better known as the support for the team with any questions or issues they run into on their calls

Electronics Sales Associate

Walmart Supercenter
10.2017 - 03.2019
  • Being an electronics sales associate requires inventory management, assisting customers with any questions about products in the department & selling and setting up cell phones
  • Comply with inventory control procedures
  • Ensure high levels of customer satisfaction by delivering excellent sales and service
  • Maintain in-stock supply and merchandise products on the sales floor
  • Remain knowledgeable of product line features
  • Suggest ways to improve sales through new sales promotions

Crew Trainer

Mcdonalds
07.2014 - 05.2018
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity
  • Evaluated the customers' needs and provided service options to meet their requirements
  • Followed up with customers ensuring their satisfaction with their purchases
  • Greeted customers and offered them assistance where possible
  • Informed customers about current promotions and sales, encouraging them to take advantage
  • Trained new incoming employees and teaching them the way

Cashier & Party Host | Skyzone Trampoline Park

Mcdonalds
09.2016 - 03.2017
  • Effectively communicated with other employees and upper management to ensure complete care of customers
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity
  • Evaluated the customers' needs and provided service options to meet their requirements
  • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
  • Greeted customers and offered them assistance where possible

Education

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Ivy Tech Community College
Valparaiso, IN

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Purdue University Fort Wayne
Fort Wayne, IN

Skills

  • Cash Handling
  • Inventory Management
  • Customer Service Skills
  • Wireless
  • Communications
  • Problem Resolution
  • Technical Support
  • Troubleshooting

Certification

Personal Lines Property and Casualty Insurance Producer

Timeline

Insurance Agent

Foundever - USAA
07.2024 - Current

Technical Support Specialist

TELUS International
01.2020 - 02.2023

Electronics Sales Associate

Walmart Supercenter
10.2017 - 03.2019

Cashier & Party Host | Skyzone Trampoline Park

Mcdonalds
09.2016 - 03.2017

Crew Trainer

Mcdonalds
07.2014 - 05.2018

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Ivy Tech Community College

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Purdue University Fort Wayne

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Kailyn Singleton