Summary
Overview
Work History
Education
Skills
Timeline
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Kailyn Thurston

Franklin,TN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience

Work History

Shopper

Instacart
11.2022 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings of 4.8/5 stars or higher by completing orders quickly and making good selections for customers.

Server

Pinewood Social
08.2021 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Member Services Associate

Lifetime Athletic
07.2019 - 08.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Shift Supervisor

Starbucks
01.2013 - 07.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Century Academy
Thousand Oaks
06.2015

Skills

  • Critical Thinking
  • Active Listening
  • Payment Processing
  • Excellent Written and Verbal Communication
  • Reading Comprehension
  • Customer Service
  • Organization Skills
  • Register Opening and Closing
  • Word Processing
  • Team Cooperation
  • Staff Management
  • Answer Telephone Calls

Timeline

Shopper

Instacart
11.2022 - Current

Server

Pinewood Social
08.2021 - 11.2022

Member Services Associate

Lifetime Athletic
07.2019 - 08.2021

Shift Supervisor

Starbucks
01.2013 - 07.2019

High School Diploma -

Century Academy

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Kailyn Thurston