Summary
Overview
Work History
Education
Skills
Awards
Languages
Personal Information
Timeline
BusinessAnalyst
Kailyn Vinson

Kailyn Vinson

Madison,AL

Summary

I'm an ambitious 23 year old. A few things about me are: I'm a hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Highly skilled Chat Support Representative with notable experience in customer service and technical support. Possess strong problem-solving skills, adaptability to evolving technologies, and ability to handle high-volume inquiries while maintaining customer satisfaction. Previous work has demonstrated a significant impact on improving customer retention through effective communication and prompt resolution of issues.

Overview

10
10
years of professional experience

Work History

Call Center Representative

ASM
Madison, AL
01.2024 - 06.2024
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Server

Applebee's
05.2022 - 01.2023
  • As a server at Apple bee's we had to cater to our clients needs by doing several things, which include: greeting our customers, provide top shelf customer service, refilling drinks, entering orders into the computerized systems, making sure the clients are happy, pre-busing tables, bringing dirty dishes to the dishwasher, getting food from expo, time management, paying attention to detail, giving financial assistance, entering data into computerized systems, and event organization
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Executive Assistant

Outdoor Innovations Landscaping
Madison, USA
01.2020 - 07.2022
  • As an executive assistant for Outdoor Innovations LLC
  • I was tasked with organizing receipts and filing them, creating documents and spreadsheets, organizing events / meetings, taking notes, answering and returning phone calls, prioritizing and responding to emails, and creating a business website
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.

Deli team member

Publix
01.2022 - 05.2022
  • As a Publix deli team member, our goals were to provide excellent customer service, Using slicing machines, packaging food, stocking, sanitizing, cooking, inventory, and price change
  • Greeted customers and responded to inquiries with friendly, knowledgeable service.
  • Stocked shelves and rotated products according to expiration date.
  • Maintained cleanliness of deli area by wiping counters, organizing display cases, and sweeping floors.
  • Prepared sandwiches, salads, wraps, and other menu items according to customer specifications.
  • Operated slicers, grinders, mixers, blenders, ovens, grills, fryers and other kitchen equipment in a safe manner.
  • Recorded daily sales transactions accurately into POS system.
  • Weighed meats for sale on scales according to company standards.
  • Conducted weekly inventory of supplies including food items and paper goods.
  • Utilized knife skills to cut vegetables such as onions and tomatoes for use in recipes or as toppings on sandwiches.
  • Trained new employees on proper deli procedures and safety regulations.
  • Adhered to all health department guidelines regarding food handling and sanitation practices.
  • Assisted in the development of new products for the deli case.
  • Provided excellent customer service by taking orders quickly and efficiently.
  • Demonstrated knowledge of product ingredients when answering questions from customers.
  • Kept an organized work station throughout shift by cleaning up spills promptly and disposing of trash properly.
  • Followed established cash handling procedures at all times.
  • Communicated effectively with team members about any issues that arose during shift.
  • Worked closely with supervisor to ensure all tasks were completed in a timely manner.
  • Ensured accuracy of orders by double-checking them against customer requests before handing them over.
  • Upsold additional items such as chips or drinks when appropriate.
  • Performed closing duties such as restocking shelves, cleaning equipment, sanitizing surfaces and emptying trash bins.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Informed customers of deli specials to increase profits.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Followed recipes and customer requests to prepare meals.
  • Documented and entered special orders for event catering and party trays.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.

Dog Kennel Assistant

Madison Animal Care Hospital
Madison, AL
01.2021 - 09.2021
  • Cleaned and sanitized kennels, cages, runs, and yards to maintain a safe and healthy environment for the animals.
  • Organized daily feeding schedule and ensured that all animals were fed according to their dietary needs.
  • Groomed animals including brushing fur, trimming nails, cleaning ears, bathing and shampooing coats.
  • Provided emotional support to distressed or anxious pets through positive reinforcement techniques such as talking calmly or petting gently.
  • Exercised animals on a regular basis in order to keep them physically fit and mentally stimulated.
  • Assisted with transporting animals from shelter to foster homes or adoption events.
  • Monitored animal health by observing behaviors and physical conditions, administering medications as prescribed by veterinarians, and alerting veterinary staff of any changes or concerns.
  • Ensured facility was properly maintained by performing minor repairs such as replacing broken locks or fixing loose wires.
  • Maintained accurate records of all animal intake and outtake activities including vaccinations and medical treatments received during stay at kennel.
  • Administered first aid treatment when necessary in case of emergencies until veterinarian assistance arrived.
  • Communicated effectively with customers regarding animal care instructions while they are away.
  • Responded promptly to customer inquiries related to kennel services via phone calls or emails.
  • Assisted with training new employees on proper animal handling procedures.
  • Managed inventory of food supplies, bedding materials, toys, medication supplies.
  • Performed administrative tasks such as filing paperwork related to animal intake and outtake activities.
  • Developed creative strategies for promoting adoptions of animals at the kennel.
  • Conducted tours of the facility for potential adopters or volunteers.
  • Inspected kennels regularly for signs of damage or pest infestation issues.
  • Coordinated with outside vendors for ordering supplies as needed.
  • Provided exceptional customer service by greeting visitors warmly upon arrival at the kennel.
  • Enforced safety protocols within the facility such as wearing protective gear while handling certain types of animals.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Administered medications to animals with meals or treats.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Fed and refreshed water for animals staying in kennels on regular eating schedules.
  • Washed and disinfected animals' food and water bowls each day.
  • Sanitized floors and other surfaces to provide sterile environment.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Walked dogs while enforcing good behavior and manners.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Picked up dog waste using bags to dispose of properly.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Documented and reported issues or incidents with animals by communicating with owners and professionals.
  • Collected and documented animal weight, size, physical condition and food intake.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Moved animals from kennel area to exam area and alerted professionals.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.

team member

Burger King
Madison, AL
08.2016 - 01.2019
  • As a team member I made sure that front areas of the restaurant were clean
  • Made sure that areas were stocked with the appropriate condiments
  • I worked several areas within the restaurant such as back cashier, front register cashier, cook, and drive thru
  • I am accomplished in the skills of Cashier and handling of money
  • The proper handling of food products
  • Making sure all items are stocked and prepared for the next shift
  • Providing customer service to by handling requests and complaints
  • Answering phone calls when needed
  • Data entry into computerized systems
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Promoted products through effective merchandising techniques.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Answered phone calls regarding inquiries about products or services.
  • Prepared reports on sales activities, customer feedback, and inventory status.
  • Assisted management in developing marketing strategies to increase sales.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Recognized potential theft situations and alerted supervisor immediately.
  • Participated in training sessions for new employees when needed.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Looked for ways to go above and beyond job requirements.
  • Trained new team members using approved training materials and information.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Upheld high standards of productivity and quality in operations.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Implemented strategies to take advantage of new opportunities.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assessed company operations for compliance with safety standards.

Assistant dog groomer

Breakfast at Tiffany's
Madison, AL
05.2018 - 12.2018
  • I learned how to read domestic animals' body language
  • I learned how to pitch sales / deals to customers about grooming their dogs for them
  • I learned how to properly clean a mobile dog grooming van
  • As a groom there was a lot of trust that was gained between the dog groomer and the clients and their pets
  • Aromatherapy for animals
  • Proper washing and nail trimming
  • Maintained cleanliness and order of the grooming facility.
  • Ensured proper care for all animals in the salon.
  • Greeted customers, answered questions, and provided advice on pet care.
  • Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
  • Assisted head groomer with more complicated tasks such as clipping or scissoring pets' coats.
  • Provided customer service to clients by answering phone calls and scheduling appointments.
  • Kept accurate records of animals' grooming histories including before and after photos.
  • Adhered to safety protocols while handling animals during grooming sessions.
  • Monitored animal health before and after each session to ensure their well-being.
  • Assisted in maintaining inventory of supplies necessary for daily operations.
  • Checked incoming orders for accuracy against invoices or purchase orders.
  • Ordered supplies when needed; tracked shipments to ensure timely delivery of items.
  • Cleaned up messes made by pets during grooming sessions using appropriate methods.
  • Organized work area between appointments; sanitized equipment used in grooming process.
  • Followed company policies related to safety and animal care standards at all times.
  • Communicated with other staff members regarding any issues that may arise with customers or their pets.
  • Participated in continuing education courses related to dog grooming techniques.
  • Provided assistance with providing medications or treatments prescribed by veterinarians.
  • Conducted research on new products related to pet care or grooming industry trends.
  • Assisted in training new employees on proper procedures for caring for animals while they are being groomed.
  • Educated customers about different breeds of dogs, breed specific styles of cuts, and home maintenance options.
  • Bathed and groomed pets using gentle techniques.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - biomedical science

Calhoun Community college
Huntsville, AL
02-2021

High School Diploma -

Bob Jones highschool
Madison, AL
05.2019

Skills

  • Excellent customer service
  • Excellent with animals
  • Computerized input
  • Websites Design and business management
  • Translator - from english to spanish and vise versa
  • Guest Engagement
  • Food inspection
  • Team member support
  • Order Management
  • Table Setting
  • Supply Restocking
  • Safe Food Handling
  • Wine pairing knowledge
  • Hospitality service expertise
  • POS operation
  • Bill computation
  • Price memorization
  • Guest Relations Management
  • Specials promotion
  • Service prioritization
  • Cash Handling
  • Exceptional customer service
  • Check payment processing
  • Strong Work Ethic
  • Positive and professional
  • Quality Control
  • Professional Appearance
  • Calm Demeanor
  • Allergy awareness
  • Regulatory Compliance
  • Report Writing
  • Risk Management
  • Office Management
  • Technical Support
  • Database Management
  • Social Media Management
  • Business Writing
  • Customer Service
  • Invoice Processing
  • Mail Management
  • Staff Management
  • Presentation Development
  • Scheduling
  • Administrative Support
  • Expense Reporting
  • Document handling
  • File Organization
  • QuickBooks expert
  • Phone Etiquette
  • Proofreading
  • Articulate and well-spoken
  • Compensation and benefits
  • Excel spreadsheets
  • Travel Coordination
  • Policy Enforcement
  • Schedule & calendar planning
  • Calendar Management
  • Bookkeeping
  • Extensive vocabulary
  • Administrative support specialist
  • Mail handling
  • Interpersonal Communication
  • Report Development
  • Financial Services
  • Human resource laws knowledge
  • Email management
  • Advanced MS Office Suite
  • Business Correspondence
  • Strong Problem Solver
  • Document Preparation
  • Resourceful
  • Human Resources Management (HRM)
  • Report Analysis
  • Project Management
  • Meticulous attention to detail
  • Filing and data archiving
  • Proper phone etiquette
  • Labor Relations
  • Multi-line phone proficiency
  • Schedule Management
  • Payroll
  • Logistics and schedule management
  • Appointment Setting
  • Understands grammar
  • CRM Software
  • Performance Tracking
  • Social Media Monitoring
  • De-Escalation Techniques
  • Refunds processing
  • Call Documentation
  • Direct Sales
  • Needs Assessment
  • Promotional support
  • Order Processing
  • Conflict Mediation
  • Data Entry
  • Business Development
  • Customer Relations
  • Order and Refund Processing
  • Self Motivation
  • Issue and Complaint Resolution
  • Schedule mastery
  • Administrative and Office Support
  • Time Management
  • Computer Skills
  • Customer Retention Strategies
  • Problem-Solving
  • Trained in Salesforce
  • Cross-Functional Collaboration
  • Attention to Detail
  • Member account management
  • Adaptability
  • Contract Development
  • Account Updates
  • Product Knowledge
  • Problem-solving skills
  • Microsoft Office expertise
  • Analytical Thinking
  • Translation and Interpretation Services
  • Reliability
  • Communication Skills
  • Team Collaboration
  • Microsoft Office
  • Call center experience
  • Work Prioritization
  • Shipping procedures understanding
  • Customer Relationship Management (CRM)
  • Inbound and Outbound Calling
  • Conflict Resolution
  • Customer Education
  • Multitasking Abilities
  • Negotiation Skills
  • Order Fulfillment
  • Policies and Procedures Adherence

Awards

  • Madison Certified seal of biliteracy in Spanish
  • Certification in Animal psychology and capture and rescue wildlife rehabilitation

Languages

  • English
  • Spanish
  • Intermediate Korean

Personal Information

Age: 23

Timeline

Call Center Representative

ASM
01.2024 - 06.2024

Server

Applebee's
05.2022 - 01.2023

Deli team member

Publix
01.2022 - 05.2022

Dog Kennel Assistant

Madison Animal Care Hospital
01.2021 - 09.2021

Executive Assistant

Outdoor Innovations Landscaping
01.2020 - 07.2022

Assistant dog groomer

Breakfast at Tiffany's
05.2018 - 12.2018

team member

Burger King
08.2016 - 01.2019

Some College (No Degree) - biomedical science

Calhoun Community college

High School Diploma -

Bob Jones highschool

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Kailyn Vinson