Kailyn Williams
Houston
Summary
Talented and self-motivated individual with a strong interest in customer service. Demonstrates a positive work ethic and professional attitude towards customers, consistently ensuring their satisfaction. Skilled in building, developing, and maintaining partnerships with management and teammates to maximize effectiveness and provide exceptional customer service.
Overview
5
5
years of professional experience
Work History
Front Desk Administrative Receptionist
Global Exchange Vacation Club
04.2024 - Current
- Stock Complimentary soft drinks, Coffee and Teas for guests arrivals.
- Make sure the lobby area is clean, organized and well welcoming for guests.
- Performing administrative tasks such as putting in guests in the SPI system for guest check in, highlighting and filling out guest registration forms.
- Greet guests in a kindly manner reassuring that they’re here for their right vacation appointment time.
- Managed the guest check-in flow and maintained that guest registration sheets are qualified for the presentation.
OS Product Flow Warehousing Retail Associate
Best Buy
10.2023 - 01.2024
- Pick items/products in a timely manner that are on the sales floor for curbside and store pickups for customers.
- Pick ships to home items so they can be delivered to the carrier facility.
- Merchandise different products that needed to be out on the sales floor.
- Down stocked merchandise (Gaming, TV’s, Best Buy essentials, Computers, Sound bars etc.)
- Help assist for in-store pickup for customers who had orders to get picked up.
Sales Associate
Dillard’s Inc.
11.2022 - 08.2023
- Performing makeup applications, skincare analysis, product demonstrations on walk-in customers and regulars.
- Communicated and suggested products to guests and informed them about the latest trends, product benefits and upcoming store events.
- Operated the cash register by balancing daily cash flows and ensuring compliance with excess cash amounts in register and under amount on a day to day basis which I opened and closed the register everyday.
- Worked efficiently to meet sales goals and monthly quota by enhancing product presentations and advertising cosmetic products connecting with customers through the connect app.
- Educate customers on store promotions and loyalty programs based on the Dillard's credit card sign ups.
Team Member
Academy sports & Outdoors
01.2022 - 11.2022
- Consistently operated to scanned products and did sales transactions for a variety of outdoor product equipment, sporting goods and apparel clothing.
- Processed return and refund transactions making sure product(s) were returnable in order to issue full credit.
- Answered phone calls for customers, questions, comments and concerns in a multitasking timely manner.
- Completed sale orders for online and in-store pickups.
- Increased sales by 85% by promoting store Academy credit card sign- ups to each customer and recommended add-on purchases.
Party Host
Kids empire
05.2021 - 11.2021
- Prepared party area with decorations and set ups and fully sanitized tables while also making sure there is no debris on the floor or any parts of the service area before guests arrive.
- Fully interacted with the family guests and kids to have the best experience.
- Followed safety procedures regarding maintaining a cleanliness area every30 minutes of the event service.
- Help bring out Food, candy, cakes and drinks for guests in a timely manner.
- Work well with the entire facility team to ensure the party service meet and exceed guest expectations.
Student Intern
City Of Houston Hire Houston Youth Program
06.2020 - 08.2020
- Filed vehicle maintenance invoices files that needed to be in alphabetical order.
- Completed online customer service training courses for future purposes of getting a source of employment in the real world.
- Studied courses on management and budgeting skills.
- Completed onboarding training for local emergencies in the facility/workplace environment.
Education
High School Diploma -
Alief Hastings High School
Houston, TX06-2022
Skills
- Familiarity with Microsoft Windows, Word, and Powerpoint Google Docs etc applications
- Great phone etiquette
- Excellent oral and written communication skills
- Proficient Customer Service
- Cashiering
- Efficient typing
- Stocking and filing documents
- Skilled Organization
- Administrative ethic
- Computer literacy skills
Timeline
Front Desk Administrative Receptionist
Global Exchange Vacation Club
04.2024 - Current
OS Product Flow Warehousing Retail Associate
Best Buy
10.2023 - 01.2024
Sales Associate
Dillard’s Inc.
11.2022 - 08.2023
Team Member
Academy sports & Outdoors
01.2022 - 11.2022
Party Host
Kids empire
05.2021 - 11.2021
Student Intern
City Of Houston Hire Houston Youth Program
06.2020 - 08.2020
High School Diploma -
Alief Hastings High School
Similar Profiles
Ray MartinRay Martin
Sales Representative at Global Exchange Vacation ClubSales Representative at Global Exchange Vacation Club
Sanae GraySanae Gray
Team Leader at RCI Vacation ExchangeTeam Leader at RCI Vacation Exchange
Ella HumphreysElla Humphreys
Sales Consultant at Accor Vacation ClubSales Consultant at Accor Vacation Club