Kailynn Castillo

Ranger Purpose:

• Enhance safety culture: With passion, knowledge, and confidence, Rangers drive the safety culture of the whole zoo.
• Provide excellent service: Rangers respond to needs with compassion and courage in alignment with the zoo’s mission of connecting communities to animals.
• Promote healthy, safe, and secure work practices: With integrity and accountability, Rangers influence the human-centered safety focus of the zoo workplace and enhance security measures for a safer zoo.

Responsibilities include:

• Promoted public awareness of natural resource conservation initiatives.
• Ensured safety of visitors by patrolling zoo grounds and responding to emergency situations.
• Monitored weather conditions to ensure safety of guests and animals.
• Educated guests on conservation efforts related to the zoo's mission.
• Provided first aid and CPR when necessary.
• Trained new rangers regarding emergency response procedures, operational tasks and guest service.

I acquired a promotion in management as a Principal Ranger in August 2019, new responsibilities included:

• Leading operations in absence of a supervisor.
• Coordinating projects through different committees.
• Set up and attend a wide range of meetings.
• Coordinated with law enforcement agencies when needed.
• Performed monthly inventory checks to ensure sufficient stock levels for all necessary work items.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members and contractors.
• Provided guidance and direction to Rangers regarding job duties and responsibilities.
• Organized special events such as department dinners or holiday parties for rangers.
• Reviewed reports from Rangers before submitting them to supervisors.
• Assisted with maintaining operating schedules to provide effective coverage for key areas and achieve objectives.

Responsibilities included:

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Maintained cleanliness of checkout area including countertops, registers, and floors.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.

Responsibilities included:

• Greeted guests and provided menus.
• Assisted in taking orders, served food and drinks to customers.
• Checked on customers periodically throughout their meal to ensure satisfaction.
• Ensured all tables were cleared of dishes and reset for the next customer.
• Provided excellent customer service by answering questions about menu items, specials, and other restaurant information.
• Processed cash and credit card payments accurately and efficiently.
• Delivered food from kitchen to dining room in a timely manner.
• Refilled beverages as necessary during meal service.
• Stocked glassware, silverware, linens, condiments. as needed throughout shifts.
• Maintained cleanliness of work area including washing dishes, wiping down counters and tables, sweeping floors.
• Responded to customer complaints in a professional manner while resolving issues quickly and effectively.
• Educated guests about our daily specials or new menu items when appropriate.
• Worked with team members to ensure efficient service flow throughout shift.
• Demonstrated knowledge of all restaurant menu items ingredients and preparation methods when asked by customers or management team members.
• Followed all safety policies and procedures related to serving alcohol responsibly.
• Collaborated with kitchen staff regarding any special requests or dietary needs of customers.
• Assisted with closing duties such as counting money at end of shift, restocking supplies for next day's shift.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Assisted the front desk attendants, bartenders, cooks, and janitorial staff when short staffed.