Kailynn Lopez
Miami,FL
Summary
Customer-focused Receptionist skilled in enhancing guest experiences and supporting team objectives. Expertise in managing multi-line phone systems and resolving issues efficiently. Strong communication and time management abilities, with a proven track record of multitasking in diverse environments. Committed to fostering a positive workplace atmosphere and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Reseptionist
First Services Residential
Miami, Florida
09.2025 - Current
- Managed incoming calls, routing them to relevant departments to ensure timely response.
- Assisted in maintaining a clean, organized reception area, enhancing guest experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors, providing assistance to ensure a welcoming and informative environment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified visitors' identification cards before allowing access to the building.
Cashier
Publix
Miami, Florida
05.2023 - 07.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit transactions accurately during peak hours.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Handled customer complaints professionally, ensuring compliance with company policy and enhancing customer satisfaction.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Restocked shelves with merchandise to improve customer shopping experience.
- Executed various responsibilities assigned by management to support operational efficiency.
Education
High School Diploma -
Miami High
Miami, FL06-2025
Skills
- Office administration
- Call routing management
- Visitor coordination
- Customer service
- Time management
- Multi-tasking
- Problem resolution
- Team collaboration
- Effective communication
- Financial transactions
Languages
Spanish
Full Professional
Timeline
Reseptionist
First Services Residential
09.2025 - Current
Cashier
Publix
05.2023 - 07.2025
High School Diploma -
Miami High