Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailynn Pingrey

Mountain View,CA

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crew Member

Ike’s
12.2022 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Server

California Pizza Kitchen
10.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Chef Apprentice

Amphora Restaurant
08.2018 - 12.2019
  • Worked with head chef and learned various food prep procedures
  • Handled presentation standards and portion control requirements
  • Performed efficiently to prepare signature dishes
  • Supervised all kitchen food preparation in demanding, high-volume environment
  • Maximized customer satisfaction and team operations by finishing command-based structure and staff performance oversight
  • Plated food according to restaurant artistic guidelines to promote attractive presentation.

Brand Ambassador

FlatTummyCo
08.2017 - 09.2019
  • Displayed a positive, eager and helpful attitude! Communicated frequently and effectively to make sure posts were up on time and captions were well suited to the companies desires
  • Took photos in well adjusted lighting and made sure posts were suited to clients vision.

Hostess

Applebee's
11.2016 - 12.2016
  • Monitored dining area to assess server capacity and estimate wait times
  • Answered telephone to provide dining information and take party reservations
  • Helped restaurant staff set up small and large events to coordinate smooth execution
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction
  • Accommodated guests with children and special needs to promote comfortable dining experience
  • Stayed on top of server availability and table turnover to make quick decisions about seating locations.

Night Auditor

Econo Lodge
08.2016 - 11.2016
  • Coordinated with guest services and concierge team to meet guest needs
  • Compiled budget documents and monitored costs to maintain control systems
  • Maintained cleanliness of bathrooms, lobby and front desk
  • Completed all nightly updates to hotel rates and individual room charges
  • Monitored reservations to track incoming parties and special events
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
  • Assessed data and information to check entries, calculations and billing codes for accuracy
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Assisted hotel guests with check in and out procedures courteously
  • Documented wake-up requests and set up automatic calls in system
  • Reviewed item requests and room service orders for accuracy and any needed assistance
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.

Waitress

Outback Steakhouse
07.2016 - 09.2016
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff
  • Engaged in small talk with patrons to build rapport and earn repeat business
  • Operated cash register and Point of Sale system for transactions and made proper change for cash transactions
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays
  • Made product recommendations to customers based on preference, food pairings and special promotions.

IHOP hostess

IHOP
06.2016 - 08.2016
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Greeted customers.

Waitress/Runner

SHIKI SUSHI
12.2015 - 05.2016
  • Assisted guests with making menu choices in an informative and helpful fashion
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Answered questions about menu selections and made recommendations when requested
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.

Hostess

El Torito Restaurants
05.2015 - 12.2015
  • Regularly checked on guests to ensure satisfaction with each food course and beverages
  • Skillfully anticipated and addressed guests' seating needs
  • Delivered exceptional, friendly and fast service.

Cashier

Jason's Deli
04.2014 - 10.2014
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
  • Correctly calculated charges, issued bills and collected payments.

Zoo Teen Volunteer

Cheyenne Mountain Zoo
06.2014 - 08.2014
  • Presented informal educational programs to excite and inform zoo visitors
  • Maintained clean and fully operational laboratory equipment
  • Conducted research into habitat and conditions of such animals as hippopotamus and penguins in the wild
  • Improved operations by working with team members and customers to find workable solutions
  • Exceeded customer satisfaction by finding creative solutions
  • Managed facilities upkeep, including cleaning and restocking housing and habitats.

Education

GED -

OACE
Oakland

Skills

  • Night Audit
  • Food Preparation
  • Retail sales
  • Sales
  • Customer service
  • Restaurant experience
  • Serving
  • Hospitality
  • Hotel experience
  • Front desk
  • Social media management
  • Microsoft Excel
  • Kitchen Management Experience
  • POS
  • Host/Hostess
  • Analysis skills
  • Culinary Experience
  • Guest Services
  • Cooking
  • Cash handling
  • Data entry
  • Order Taking

Certification

Food Handler Certification

Timeline

Crew Member

Ike’s
12.2022 - 05.2023

Server

California Pizza Kitchen
10.2022 - 04.2023

Chef Apprentice

Amphora Restaurant
08.2018 - 12.2019

Brand Ambassador

FlatTummyCo
08.2017 - 09.2019

Hostess

Applebee's
11.2016 - 12.2016

Night Auditor

Econo Lodge
08.2016 - 11.2016

Waitress

Outback Steakhouse
07.2016 - 09.2016

IHOP hostess

IHOP
06.2016 - 08.2016

Waitress/Runner

SHIKI SUSHI
12.2015 - 05.2016

Hostess

El Torito Restaurants
05.2015 - 12.2015

Zoo Teen Volunteer

Cheyenne Mountain Zoo
06.2014 - 08.2014

Cashier

Jason's Deli
04.2014 - 10.2014

GED -

OACE

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Kailynn Pingrey