Summary
Overview
Work History
Education
Skills
Timeline
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Kailynn Roberson

Boulder,CO

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

7
7
years of professional experience

Work History

Lead Bartender

Ivars
03.2024 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

FOH Manager

Jeds Local
12.2023 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.

Lead Server

Supperclub Baton Rouge
05.2022 - 12.2023
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

FOH Manager

Rouj Creole
06.2020 - 05.2022
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Assistant General Manager

Walk On's Sports Bistreaux
08.2017 - 03.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Developed partnerships with local businesses, expanding brand's presence and community involvement.
  • Implemented customer feedback system, leading to improved service offerings.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.

Education

No Degree - Chemical Engineering

LSU
Baton Rouge, LA

High School Diploma -

Covington High School
Covington, LA
05-2013

Skills

  • Customer Service
  • Staff Management
  • Suggestive Selling
  • Inventory

Timeline

Lead Bartender

Ivars
03.2024 - Current

FOH Manager

Jeds Local
12.2023 - Current

Lead Server

Supperclub Baton Rouge
05.2022 - 12.2023

FOH Manager

Rouj Creole
06.2020 - 05.2022

Assistant General Manager

Walk On's Sports Bistreaux
08.2017 - 03.2020

No Degree - Chemical Engineering

LSU

High School Diploma -

Covington High School

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Kailynn Roberson