Kailynn Skipper
Auburndale,FL
Summary
Expert Sales Support Specialist with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
Goulds Air Conditioning & Heating
02.2025 - Current
- Managed office communications and maintained a professional environment.
- Organized schedules and coordinated meetings for team members.
- Handled incoming calls and directed inquiries to appropriate staff.
- Maintained filing systems and ensured document accuracy and accessibility.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Completed and mailed contracts, invoices or checks.
- Developed relationships with vendors to streamline ordering processes.
Sales Support Representative
Mid State Industrial
Lakeland, FL
09.2022 - 10.2024
- Answered customer inquiries regarding products, pricing, and availability.
- Provided technical assistance to customers in configuring product settings.
- Resolved order issues by consulting with appropriate departments.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Assisted in managing inventory levels for all product lines.
- Processed purchase orders from customers in a timely manner.
- Entered data into spreadsheets to track customer interactions and project progress.
- Adhered to established policies and procedures when handling customer information.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Performed quality assurance checks on outgoing orders before shipment.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- De-escalated irate customers with communication skills and sales expertise.
Housekeeper
Jackie’s cleaning services
Winter Haven, FL
06.2018 - 09.2022
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Followed safety procedures when handling hazardous materials.
- Ensured that all health standards were met during cleaning operations.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL06.2020
Skills
- Complaint Resolution
- Customer Relationship Management
- Business Development
- Customer Order Management
- Opening and Closing Procedures
- Processing Payments
- Decision-Making
- Customer Service
- Guest Relations
- Customer Service-Focused
- Residential Cleaning
- Exceptional Communicator
- Teamwork
- Health and safety compliance
- English Language Fluency
- Chemical Handling
- Customer-Oriented
- Quality Assurance
- Physically Strong
- Excellent Oral and Written Communication
- Exceptional Time Management
- Hardworking
- Budget Control
Certification
- Adobe
- Microsoft
- Excel
Affiliations
Loves lake therapy, taking kayak out and enjoying the sunset.
Loves nature walks around local parks and lakes.
Loves family time.
Timeline
Office Assistant
Goulds Air Conditioning & Heating
02.2025 - Current
Sales Support Representative
Mid State Industrial
09.2022 - 10.2024
Housekeeper
Jackie’s cleaning services
06.2018 - 09.2022
High School Diploma -
Auburndale Senior High School
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