Kailynn Thomas
Saraland,AL
Summary
Friendly, well-organized, and reliable individual with over four years of experience in customer service, cashiering, and point of sales. Looking for a work environment that will allow me to work within my skill set and that will allow me many opportunities to improve customer satisfaction within company policy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pilot Industries
10.2023 - 12.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products and services.
- Participated in training sessions to stay informed about company policy and changes.
- Delivered prompt service to prioritize customer needs.
- Operated cash register 0for customer purchases.
Food & Beverage Customer Service Representative
Shipyard Cafe
01.2020 - 07.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for a quick-service restaurant.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Food Service Handler
Twisted Treatz Snack Bar, LLC
07.2020 - 12.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
High School Diploma -
Saraland High School
Saraland, AL05.2024
Skills
- Service Standard Compliance
- Money Handling Abilities
- Computer Proficiency
- Key Holder Experience
- Microsoft PowerPoint
- Product Sales
- Quality Control
- Filing
- Administrative Support
- Staff Education and Training
- POS Systems Expert
- Customer Service
Timeline
Customer Service Representative
Pilot Industries
10.2023 - 12.2023
Food Service Handler
Twisted Treatz Snack Bar, LLC
07.2020 - 12.2021
Food & Beverage Customer Service Representative
Shipyard Cafe
01.2020 - 07.2023
High School Diploma -
Saraland High School
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