Kailys Matthews
San Antonio,TX
Summary
Results-driven esthetician with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
5
5
years of professional experience
Work History
Salon Receptionist
Girl Talk Beauty Shop
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
- Updated customer records and maintained accurate client information.
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Assisted with marketing campaigns to promote spa services.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Enforced spa policies, following company procedures at all times.
- Generated reports to track customer satisfaction and sales.
Cashier Assistant Manager
Bohemian Gemme
12.2022 - Current
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Cage Cashier/Host
The Card House of San Antonio
06.2021 - 08.2021
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Checked customer identification and verified signatures for large transactions.
- Moved currency, coins and chips following exact security protocols.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Performed check cashing for customers based on company policies.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Verified and processed authorization forms for transactions.
Associate
The Farm Connection
08.2020 - 07.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Stocked shelves and organized merchandise displays for easy retrieval.
Temperature Screener
Medical Worx
02.2021 - 06.2021
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Disinfected tools, equipment and surfaces between patients.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Took and recorded patients' vital signs, documenting in medical charts.
- Completed necessary reports and documentation on time and to specifications.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Supported office operations by expertly handling administrative needs.
- Answered patient inquiries and provided information about healthcare services.
Runner Trainer
Flix Brewhouse
02.2020 - 08.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Provided excellent customer service while meeting challenging time goals.
- Maintained accurate logs of all deliveries and trips.
- Ran errands for various employees throughout company.
- Monitored supplies of key inventory items.
- Directly interacted with customers at each location to build loyalty.
- Delivered both postal and interdepartmental mail to employees after sorting tasks were completed.
- Cultivated warm relationships with regular customers.
Associate
In-N-Out Burger
08.2019 - 02.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Shallow guard
Seaworld of San Antonio
02.2019 - 07.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
- Earned Water Safety Instructor certification and managed beachfront safety.
Education
Medina Valley High School
Northwest Vista College
Bachelor of Science - Biology
Texas Tech University
Lubbock, TXBachelor of Science - Psychology
Texas A&M University - San Antonio
San Antonio, TX12.2024
Skills
- Certified CPR (2019)
- Lifeguard Certifications (2019)
- Certified in Microsoft Office (2017)
- Certified in Microsoft Word (2017)
- Certified in Excel (2017)
- Certified in PowerPoint (2017)
- Data Entry
- Bookkeeping
- Project Coordination
- Scheduling
- Clerical Support
- File Management
- Telephone Skills
- Greeting and Seating Clients
- Financial Transactions
- Complaint Resolution
- Customer Service
- Phone Etiquette
- POS System Operation
- Marketing
- Conflict resolution
- Client relations
- Cash handling
- Microsoft Office
- Telephone etiquette
- Basic accounting
- Reception area maintenance
- Social media management
- Building rapport
- Record keeping
- Calendar management
- Professional demeanor
- Excellent communication
- Problem-solving
- Computer proficiency
- Product knowledge
- Maintaining cleanliness
- Team collaboration
- Inventory management
- Administrative support
- Appointment scheduling
- Attention to detail
- Cardboard Recycling
- Product Facing
- Recycling
- Restocking and Display Setup
- Cart Collection
- Safety Oversight
- Emergency Response
- Needs Assessment
- First Aid
- Cash Register Operation
- Product Recommendations
- Payment Processing
- Customer Assistance
Timeline
Salon Receptionist
Girl Talk Beauty Shop
05.2023 - Current
Cashier Assistant Manager
Bohemian Gemme
12.2022 - Current
Cage Cashier/Host
The Card House of San Antonio
06.2021 - 08.2021
Temperature Screener
Medical Worx
02.2021 - 06.2021
Associate
The Farm Connection
08.2020 - 07.2021
Runner Trainer
Flix Brewhouse
02.2020 - 08.2020
Associate
In-N-Out Burger
08.2019 - 02.2020
Shallow guard
Seaworld of San Antonio
02.2019 - 07.2019
Medina Valley High School
Northwest Vista College
Bachelor of Science - Biology
Texas Tech University
Bachelor of Science - Psychology
Texas A&M University - San Antonio
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