Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kai M Brown

Annapolis,MD

Summary

Reliable and detail-oriented customer service professional with strong experience in communication, scheduling, and administrative support. Adept at managing customer needs across phone, email, and virtual platforms. Skilled at multitasking in fast-paced environments and proficient in using automated systems for data entry and customer relationship management. Known for clear, empathetic communication and a solution-focused approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist / Sales Associate

Florist
09.2021 - 02.2025
  • Delivered friendly and professional customer service both virtually and in-person.
  • Handled order scheduling, payments, and sensitive client interactions with care and clarity.
  • Used office software to manage documentation and maintain accurate transaction records.
  • Adapted to changing priorities while balancing multiple customer needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email & telephone
  • Processed goods and inventory into the shop

Customer Care Representative

TTEC
06.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume inbound and outbound with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and plans.
  • Engaged in team meetings and training to build knowledge and stay informed of company initiatives.
  • Sored in role with demonstrated success in building and maintaining client relationships.
  • Redirected consumers to correct department when necessary

Education

High School Diploma -

Broadneck High School
06-2018

Skills

  • Verbal & Written Communication
  • Appointment Scheduling & Order Handling
  • Data Entry & CRM Tools
  • Conflict Resolution & Problem Solving
  • Multitasking in Fast-Paced Environments
  • Medical Device & Healthcare Terminology (Familiarity)
  • Microsoft Office & Virtual Communication Tools
  • Detail-Oriented & Organized
  • Scheduling appointments
  • Greeting and seating clients
  • Document management
  • Calendar management
  • Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 50 Mbps upload / 10 Mbps download)
  • Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office
  • Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift
  • Travel coordination

Certification

  • Microsoft PowerPoint Certified
  • Proficient in Microsoft Word, Excel, and Google Workspace
  • Experience with virtual support tools (Zoom, email, chat)
  • Familiarity with healthcare-related communication & terminology
  • Typing Speed: 35+ WPM with high accuracy
  • Fast learner with strong problem-solving and organizational abilities

Interests

  • Outdoor Recreation
  • Volunteering
  • Enjoy creating and following travel blogs and vlogs
  • Music
  • Blogging/Vlogging
  • Gym Workouts
  • Creative Writing
  • Animal Care
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Backpacking and Hiking
  • Virtual Reality
  • Reading

Timeline

Customer Care Representative

TTEC
06.2025 - Current

Receptionist / Sales Associate

Florist
09.2021 - 02.2025

High School Diploma -

Broadneck High School

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