Kain Duggan
Matthews,NC
Summary
I was a successful host and food runner at Jekyll and Hyde where I learned the importance of customer service, patience, and logistical planning. I then moved my way up as a dishwasher and line cook, where over the course of the following two years I learned every station and every aspect of the kitchen. I ended up becoming one of the main grill cooks, I helped with training new kitchen employees as well as new manager's kitchen training, and I helped manage weekly prep. My time in the kitchen taught me the values of teamwork, personal accountability, and how to stay efficient and calm in stressful, high-volume environments.
Overview
3
3
years of professional experience
Work History
Line Cook
Jekyll And Hyde Taphouse And Grill
Matthews, NC
01.2023 - 10.2024
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Communicated effectively with other staff members regarding orders and menu changes.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Host
Jekyll And Hyde Taphouse And Grill
Matthews, NC
04.2022 - 12.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
High School Diploma -
David W. Butler Highschool
Matthews06-2024
Skills
- Adaptability
- Loyalty
- Determination
- Integrity
- Team-oriented
- Objective-focused
- Opportunist
- Resilient
Timeline
Line Cook
Jekyll And Hyde Taphouse And Grill
01.2023 - 10.2024
Host
Jekyll And Hyde Taphouse And Grill
04.2022 - 12.2022
High School Diploma -
David W. Butler Highschool
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