Kainat Akram
Dublin,OH
Summary
Dynamic Credit Specialist with a proven track record at Charter Spectrum, excelling in creditworthiness assessment and customer relations. Skilled in loan underwriting and effective communication, I enhanced customer satisfaction by resolving disputes and tailoring payment solutions, contributing to improved payment processes and client retention.
Bilingual individual with a strong financial background processing loan applications quickly and effectively. A confident Credit Specialist ensuring accuracy in all financial configurations and highly trained in troubleshooting.
Highly skilled Credit Specialist with the know how to deliver complex, detailed information in terms that anyone can understand. A passionate worker with over a year of assisting clients by finding solutions to issues and investigating queries. Knowledgeable in all credit procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Credit Specialist
Charter Spectrum
06.2024 - Current
- Reviewed credit reports to assess customer creditworthiness and mitigate risk.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
- Processed credit applications efficiently, ensuring compliance with company policies and relevant regulations.
- Monitored accounts for potential delinquencies, initiating follow-up actions to maintain timely payments.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Technical Writing Intern
ECQR
01.2024 - 05.2024
- Developed user manuals and technical documentation for software applications.
- Collaborated with engineering teams to gather technical information and specifications.
- Edited and revised technical documents for clarity, accuracy, and consistency.
- Assisted in creating online help systems and instructional guides for end-users.
- Conducted research on industry standards to enhance documentation quality.
- Implemented feedback from users to improve document usability and effectiveness.
- Participated in project meetings to align documentation efforts with development timelines.
- Assisted in the development of a comprehensive glossary of technical terms, ensuring consistent communication among team members and clients.
- Simplified complex processes into digestible flowcharts and diagrams, aiding in user understanding and decision-making capabilities.
Account Manager
Gravity
08.2021 - 12.2023
- Managed client relationships to enhance satisfaction and retention.
- Developed tailored account strategies, aligning services with client objectives.
- Analyzed market trends to identify opportunities for account growth.
- Coordinated cross-functional teams to deliver seamless service solutions.
- Conducted regular performance reviews to ensure adherence to service standards.
- Trained junior team members on best practices in client engagement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
BBA - Accounting And Finance
University of Central Punjab
Lahore Pakistan07-2018
Skills
- Telephone and email etiquette
- Effective communication
- Documentation review
- Loan underwriting
- Portfolio management
- Credit scoring
- Customer relations
- Creditworthiness determination
- Documentation preparation
- Customer acquisition
- Data interpretation
- Documentation management
- Quality controls
Certification
- Certified [business analyst], Ecqr -3 months
Languages
English
Full Professional
Timeline
Credit Specialist
Charter Spectrum
06.2024 - Current
Technical Writing Intern
ECQR
01.2024 - 05.2024
Account Manager
Gravity
08.2021 - 12.2023
BBA - Accounting And Finance
University of Central Punjab