KAINOA CRUZ

-Assist with day to day housing situations on campus

-Primary source of contact for all USD students, parents, and visitors

-Checking residents in and out of rooms

-Responding to emails

-Answering phone calls

-Billing housing damages

-Assist with spring, fall, and summer housing placements.

-Schedule meetings for residents with housing issues

• Identified areas of improvement within the program and implemented changes accordingly.
• Created game plans and coached during games, while making necessary adjustments when needed.
• Instructed student-athletes on proper techniques for fielding, hitting and pitching.
• Maintained discipline and adjusted grievances to increase baseball player morale and cooperation.
• Instructed individuals and groups in sports rules, game strategies, and performance principles and strategies to achieve desired results.
• Developed an effective system of communication between staff members.
• Conducted practice to prepare baseball team for upcoming opponents and games.
• Maintained a positive attitude towards all players, coaches and staff members.
• Provided individualized instruction to enhance players' baseball skills.

• Assisted customers with product selection by providing detailed information about available products and services.
• Maintained an updated knowledge base of current products, services, pricing, promotions.
• Made appropriate account corrections to resolve customer problems.
• Assisted with training and mentoring new team members.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
• Developed and maintained positive relationships with customers by providing timely, accurate information