Kainoa Dominguez
Kea‘au,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Beach and Pool Manager
Waikiki Beach Services
Honolulu, HI
05.2018 - Current
- Responsible for overseeing operations in the beach and pool area.
- Implemented efficient processes for handling reservations of beach rentals and water activities
- Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
- Resolved customer complaints in an efficient manner while maintaining a professional attitude.
- Ensured smooth daily coordination of beach umbrella and chair set up and break down.
- Enhanced team trust and bond through proactive questioning to understand their challenges, leading to a more effective leadership approach.
Sales Representative
AT&T Wireless
Honolulu, HI
01.2018 - 12.2019
- Maintained up-to-date knowledge of all products and services available through the company.
- Offered advice on how to use the product effectively for maximum benefit.
- Kept track of daily sales performance against targets set by management.
- Provided feedback on ways to improve processes related to phone sales operations.
- Developed relationships with customers in order to increase sales opportunities.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Upsold additional products or services when applicable during phone calls.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Courtesy Clerk
KTA Super Store
Hilo, HI
08.2013 - 12.2017
- Provided excellent customer service by answering questions and addressing concerns.
- Assisted in unloading trucks containing incoming stock or supplies.
- Provided excellent customer service by being friendly and courteous at all times.
- Greeted customers and provided assistance in locating items.
- Greeted customers in a friendly and professional manner.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Maintained a neat and orderly work area at all times.
- Performed price checks for customers upon request.
- Carried out special orders requested by customers promptly and efficiently.
- Assisted customers by bagging groceries and escorted those requiring additional help with unloading.
Education
High School Diploma -
Kea'au High School
Kea‘au, HI05-2013
Skills
- Recruitment and hiring
- Process Improvement
- Goal-Oriented
- Staff Development
- Staff Discipline
- Processes and procedures
- Business Development
- Continuous improvements
- Staff Scheduling
- Active Listening
- Team Leadership
- Effective Communication
- Goal Setting
- Task Prioritization
- Team building
Timeline
Beach and Pool Manager
Waikiki Beach Services
05.2018 - Current
Sales Representative
AT&T Wireless
01.2018 - 12.2019
Courtesy Clerk
KTA Super Store
08.2013 - 12.2017
High School Diploma -
Kea'au High School
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