Kainoa Fernandez-Hokoana
Waianae
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
12
12
years of professional experience
4025
4025
years of post-secondary education
Work History
Restaurant Manager
Wendy’s Restaurant
Kailua
07.2021 - Current
- Oversee all people and all daily operations for the restaurant, ensure compliance with company policies and procedures, manage inventory and cash handling, delegate tasks, and maintain food safety standards.
- Provide high levels of customer service and satisfaction.
- Train new employees on proper procedures, coach staff on areas for improvement.
- Identify and resolve customer complaints, address employee issues, and troubleshoot operational problems.
- Ensure the restaurant, including dining areas, kitchen, restrooms, and equipment, is kept clean and organized according to company guidelines.
- Train and supervise employees on proper cleaning procedures and ensure they maintain cleanliness throughout their shifts.
- Ensure food preparation areas are cleaned and sanitized according to health and safety.
- Identify and address maintenance needs.
- Coordinate with maintenance staff or vendors to repair or replace faulty equipment or address other maintenance problems.
- Maintain equipment, address safety hazards, and enforce safety procedures.
- Ensure a smooth operation during all hours of operation.
Assistant Manager
Wendy’s Restaurant
Kapolei
01.2017 - 01.2021
Shift Manager
Wendy’s Restaurant
Kapolei
01.2017 - 12.2017
Crew Member
Wendy’s Restaurant
Kapolei
01.2014 - 01.2016
- Oversee all people and all daily operations for the restaurant, ensure compliance with company policies and procedures, manage inventory and cash handling, delegate tasks, and maintain food safety standards.
- Provide high levels of customer service and satisfaction.
- Train new employees on proper procedures, coach staff on areas for improvement.
- Identify and resolve customer complaints, address employee issues, and troubleshoot operational problems.
- Ensure the restaurant, including dining areas, kitchen, restrooms, and equipment, is kept clean and organized according to company guidelines.
- Train and supervise employees on proper cleaning procedures and ensure they maintain cleanliness throughout their shifts.
- Ensure food preparation areas are cleaned and sanitized according to health and safety.
- Identify and address maintenance needs.
- Coordinate with maintenance staff or vendors to repair or replace faulty equipment or address other maintenance problems.
- Maintain equipment, address safety hazards, and enforce safety procedures.
- Ensure a smooth operation during all hours of operation.
Education
Nanakuli High School
Waianae, HINanakuli High School
Waianae, HISkills
- Oversee daily operations
- Ensure compliance with company policies
- Manage inventory and cash handling
- Delegate tasks
- Maintain food safety standards
- Provide customer service
- Train new employees
- Coach staff
- Resolve customer complaints
- Address employee issues
- Troubleshoot operational problems
- Maintain cleanliness
- Coordinate maintenance needs
- Enforce safety procedures
References
Available upon request
Contact - Phone
- District Manager, +1 (808) 208-9229
- Kayleen, +1 (808) 726-5007
- Dylan, +1 (808) 741-1423
Timeline
Restaurant Manager
Wendy’s Restaurant
07.2021 - Current
Assistant Manager
Wendy’s Restaurant
01.2017 - 01.2021
Shift Manager
Wendy’s Restaurant
01.2017 - 12.2017
Crew Member
Wendy’s Restaurant
01.2014 - 01.2016
Nanakuli High School
Nanakuli High School