Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kainoa Garza

Patterson,California

Summary

Customer-focused Sales Associate with extensive experience in retail environments. Demonstrates strong organizational and time management skills. Consistently delivers exceptional guest experiences through welcoming interactions and in-depth product knowledge.

Overview

11
11
years of professional experience

Work History

Fit Specialist

Harley Davidson Inc
Lathrop, California
02.2025 - Current
  • Assisted customers in selecting motorcycles that fit their needs and preferences.
  • Demonstrated motorcycle features and functionalities during customer test rides.
  • Built relationships with customers to encourage repeat business and referrals.
  • Collaborated with finance team to facilitate motorcycle financing options for buyers.
  • Provided product knowledge training to new sales team members on motorcycle models.
  • Attended industry events to stay updated on trends and competitor offerings.
  • Facilitated after-sale follow-ups to ensure customer satisfaction with purchases.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints promptly and professionally.
  • Developed strong relationships with customers to ensure repeat business.
  • Provided technical advice on motorcycles after sale was completed.
  • Organized promotional events to attract new business opportunities.

Store Manager

Mainland Skate And Surf
Modesto, California
12.2021 - 11.2022
  • Managed daily store operations and ensured efficient workflow.
  • Trained and supervised team members on customer service standards.
  • Oversaw inventory management and stock replenishment processes.
  • Implemented visual merchandising strategies to enhance product displays.
  • Developed staff schedules to optimize coverage and customer service.
  • Resolved customer inquiries and complaints effectively and promptly.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.

Assistant Manager

Big 5 Sporting Goods
Ceres, California
04.2021 - 11.2021
  • Assisted in training new staff on store policies and customer service standards.
  • Managed inventory levels and coordinated restocking of merchandise on the sales floor.
  • Oversaw daily operations to ensure adherence to company procedures and customer satisfaction.
  • Collaborated with team members to resolve customer inquiries and provide tailored assistance.
  • Scheduled staff shifts and maintained optimal coverage during peak sales periods.
  • Implemented loss prevention strategies to minimize theft and maintain store security.
  • Coordinated with management to execute marketing initiatives and store events successfully.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Coordinated with other departments to ensure smooth flow of operations.

Delivery Driver

Amazon
Fremont, California
08.2020 - 03.2021
  • Navigated delivery routes to ensure timely and efficient package distribution.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
  • Loaded and unloaded packages safely, adhering to company safety protocols.
  • Documented delivery activities using handheld devices for tracking purposes.
  • Followed company policies for handling sensitive materials during transportation.

Soldier

Army
Fort Bragg, North Carolina
11.2015 - 03.2020
  • Conducted training exercises to enhance team readiness and operational effectiveness.
  • Managed equipment maintenance to ensure operational reliability and safety standards.
  • Collaborated with peers to foster teamwork and improve communication skills.
  • Participated in physical fitness training to meet military readiness requirements.
  • Reported equipment status and readiness levels to support mission planning efforts.
  • Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Maintained accountability of assigned equipment and supplies to ensure readiness for operations.

Stock Associate

Forever 21
Modesto, California
12.2014 - 11.2015
  • Received and organized incoming merchandise on the sales floor.
  • Maintained stock levels by replenishing items from backroom inventory.
  • Assisted customers in locating products and providing store information.
  • Collaborated with team members to ensure efficient stock management.
  • Conducted regular inventory checks to identify product shortages.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Cleaned work area periodically including sweeping floors and dusting shelves.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Education

Associate of Science - Business

DeVry University
Newark, CA

Associate of Applied Science - Gaming Builder

Academy of Art University
San Francisco, CA

Skills

  • Customer relationship management
  • Inventory management
  • Visual merchandising
  • Sales strategy
  • Staff training
  • Event coordination
  • Problem solving
  • Customer service
  • Team collaboration
  • Communication skills
  • Leadership development
  • Time management
  • Conflict resolution

Affiliations

  • I am very avid gamer. I have met some very close friends of mine through gaming.
  • I am also a very avid motorcyclist. My father and I love to take ride with one another when we have the free time with one another.
  • Very passionate about sports. I love all sports ranging from football, baseball, bowling, basketball and more.

Timeline

Fit Specialist

Harley Davidson Inc
02.2025 - Current

Store Manager

Mainland Skate And Surf
12.2021 - 11.2022

Assistant Manager

Big 5 Sporting Goods
04.2021 - 11.2021

Delivery Driver

Amazon
08.2020 - 03.2021

Soldier

Army
11.2015 - 03.2020

Stock Associate

Forever 21
12.2014 - 11.2015

Associate of Science - Business

DeVry University

Associate of Applied Science - Gaming Builder

Academy of Art University

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