Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kainoa Liberato-Mokiao

Pepeekeo,HI

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

10
years of professional experience

Work History

Spectrum
Kailua-Kona, HI

Store Manager
01.2023 - 03.2023

Job overview

  • Deliver product and service solutions by providing education and support on Spectrum products and services
  • Maintain strong knowledge of all products, pricing plans, promotions and service features for
  • Spectrum, as well as our competitors - Identify opportunities to generate sales by consistently applying FORTE and top down selling
  • Troubleshoot, diagnose and resolve customer inquiries.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Spectrum Stores
Hilo, HI

Spectrum Retail Sales Specialist
11.2019 - 01.2023

Job overview

  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Received and processed cash and credit payments for in-store purchases.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable services
  • Answered questions about current promotions and resolved issues according to store policies.
  • Cross-sold products to boost overall sales purchases.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Starbucks Coffee Company
Hilo, HI

Store Shift Supervisor
08.2015 - 12.2020

Job overview

  • Exceptional time management skills targeted at providing customers with on-time orders - Excellent attention to detail aimed at ensuring orders are accurate - Special talent for adhering to recipe policies of the company - Qualified to handle payments and work on cash registers.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Reinforced rules to promote superior employee performance.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Evaluated and performed equipment maintenance to support operational goals.

Jack's tours
Hilo, HI

Dispatcher
06.2018 - 07.2018

Job overview

  • Assigns drivers and motorcoaches for daily schedules, including out of town trips and tours
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Provides drivers with charter & commuter operations paperwork and any information (itineraries, maps, special instructions) necessary
  • Audits charter & commuter operations envelopes from finished jobs, checking for accuracy and violations
  • Notifies drivers license and DOT physical renewals and random drug tests
  • Ensures documents are renewed and tests are taken on time, sending paperwork to the Human Resources Department afterwards.

Kamaaina Care Group
Hilo, HI

Head of Grade
09.2013 - 05.2018

Job overview

  • Leadership - Assist with creating, planning and maintaining a safe and healthy learning environment
  • Utilize positive strategies to support the social and emotional development of all the students
  • Promoted to Group leader mentor - Accomplished work related relationships with parents
  • Ability to maintain confidentiality of student information.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Education

Hawaii Community College
Hilo, HI

Some College (No Degree) from Admin Of Justice

Skills

  • Customer Service
  • Verbal and Written Communication
  • Employee Supervision and Motivation
  • Cash Management
  • Policies and Procedures
  • Team Building and Leadership
  • Store Operations Oversight
  • Documentation and Reporting
  • Inventory Management
  • Sales Strategies
  • Shift Scheduling
  • Multitasking and Organization
  • Store Opening and Closing Procedures
  • Performance Assessment
  • Team Leadership
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Decision Making
  • Goal Setting
  • Staff Development
  • Assignment Delegation

Timeline

Store Manager

Spectrum
01.2023 - 03.2023

Spectrum Retail Sales Specialist

Spectrum Stores
11.2019 - 01.2023

Dispatcher

Jack's tours
06.2018 - 07.2018

Store Shift Supervisor

Starbucks Coffee Company
08.2015 - 12.2020

Head of Grade

Kamaaina Care Group
09.2013 - 05.2018

Hawaii Community College

Some College (No Degree) from Admin Of Justice

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Kainoa Liberato-Mokiao