Tasha Dillon
San Antonio,TX
Summary
Highly adept at training/teaching, managing, coaching and mentoring others with talent for interacting with staff at all levels of organization and public. Talented medical professional bringing 20+ years of experience in healthcare field. Ready to offer group instruction and class development skills to a new long-term position.
Overview
18
18
years of professional experience
Work History
HEDIS Field Reviewer
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Medical Assistant
PrimwayMedical
San Antonio, TX
11.2019 - Current
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Obtained client medical history, including medication information, symptoms and allergies.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained detailed records of test results by entering data and patient information into computer.
- Collected and documented patient medical information such as blood pressure and weight.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Gathered forms, copied insurance cards, and collects patient information for billing and insurance filing.
- Measured patient pulse oximetry.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted physicians in follow-through of care.
Child Care Provider
Sitters Scout
San Antonio, Texas
12.2018 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments
- Instructed children in health and personal habits, including eating, resting and toileting
- Taught children educational games to reinforce learning of alphabets and numbers
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Consulted with families to discuss activities and behaviors of each child
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
Critical Care Technician
U S Air Force
Lackland AFB,, Texas
01.2020 - 11.2020
Multi-Service Inpatient Unit, Supervisor
US Department Of Defense
Wright-Patterson Air Force Base, OH
09.2017 - 11.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow's to meet any daily demand
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity
- Analyzed equipment breakdowns using various troubleshooting methods
- Measured team performance and reported metrics to leadership team members
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
- Provided supportive link between external customers and internal operations
- Conducted scheduled and impromptu evaluations to assess work performance
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern
- Maintained compliance with company policies, objectives and communication goals
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Reviewed medical histories and current information to provide accurate information to surgeons
- Educated patients about surgeries and provided treatment plan documentation
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow's by 15%
Primary Care Clinic Manager
US Air Force
Osan Air Force Base, South Korea
09.2016 - 09.2017
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $1 M annual budget and supervising 24 employees
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Built relationships with physicians to create steady referral pipeline
- Performed patient assessments and contributed to development of interdisciplinary care plans
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
- Communicated with patients, ensuring that medical information was kept private
- Provided patients and patrons with information on various immunizations including flu, DPaT and HPV vaccines
- Discussed medical histories with patients in effort to provide most effective medical advice
- Reviewed new patient paperwork before scheduling appointments
- Served as Subject Matter Expert and main point of contact for Out-processing
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Led team of 22, Clinic Manager engaged in delivering assistance to customer service department on daily basis
- Responded quickly to customer concerns and complaints, typically within 72 hours
- Completed all time sheets, trace-ability forms and accountability documentation on time
- Returned phone messages and emails within 24 hours and responded to complaints before issues escalated
- Inputted information from customer calls and onsite service visits into company's system using Electronic Medical Record
Internal Medicine Clinic, Supervisor
US Air Force
Misawa Air Base, Japan
07.2015 - 09.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Worked with management team to implement proper division of responsibilities
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Enhanced group productivity 55% with development and implementation of new processing strategy
Labor and Delivery Unit Manager
US Air Force
Misawa Air Base, Japan
08.2013 - 07.2015
- Managed professional growth and development of 6 enlisted personnel by scheduling training and managing schedules
- Handled any complaints from patients and families and ensured patient care needs were wet
- Cooperated with Obstetric teams to create treatments and recovery plans to achieve objectives
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends, and family about medications and self-care skills
- Achieved financial objectives by preparing annual budget and scheduling expenditures
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge
- Managed care for post-operative patients from initial recovery through discharge
- Served on executive medical team and collaborated on strategic planning, decision making, goal setting, and operational changes to align two merging hospitals
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Military Training Manager
US Air Force
San Antonio, Texas
08.2009 - 08.2013
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
- Wrote reports of daily activities and irregularities of property damage, theft, guest or employee accidents and unusual occurrences
- Communicated with customers daily to request information and ensure completion of paperwork
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Directed, provided guidance, and monitored performance of less experienced support engineers and in-house operational personnel supporting customer deployment and operations
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Provided supportive link between external customers and internal operations
- Monitored government regulations and standards to ensure alignment with company policies and procedures
- Initiated timely response to emails, voicemails and written correspondence
- Developed team communications and information for weekly administrative meetings
- Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract
- Researched and analyzed information into briefing papers, reports and project papers
- Acted as First Responder in emergency situations, applying CPR and First Aid training
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Provided mobility assistance such as walking and regular exercising
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
- Volunteered at local charity events, in addition to increased experience in social engagements and public speaking
- Patrolled and monitored all property areas by operating bicycle and company vehicle
- Prepared reports by collecting, analyzing and summarizing information
- Tracked Five thousand students progress in online system, immediately implementing action plans for failing grades
Emergency Room Technician/Supervisor
US Air Force
San Antonio, Texas
02.2008 - 08.2009
- Quickly responded to codes and cardiac monitor alarms.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes
- Continuously monitored patients and reported changes to head nurses and physicians
- Worked with nurses to assess patients and prepare for tests and procedures
- Applied orthopedic devices like traction and OCL splints
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines
- Inserted peripheral IVs and administered non-medication IV fluids
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records
- Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing
- Liaised between nurses, physicians, patients, and visitors
- Safely transported patients by wheelchair, stretcher or bed to other units
- Decontaminated and sanitized all equipment, instruments and supplies
- Assisted with resuscitation, CPR and emergency airway procedures
- Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
- Facilitated transfer of patients throughout medical facility and between departments
- Cleaned, maintained and restocked treatment areas
- Measured and fit crutches and canes, instructing patients on proper use of support devices
- Administered tests and medication to stabilize patients in field or in transit
- Assessed situation severity of emergent medical incidents and provided care accordingly
- Demonstrated strong commitment to quality care through continuous training and development
- Executed well-informed critical decision making in high-pressure situations
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Communicated with lucid patients to gather incident and medical history information
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Monitored patient status during ambulance transport and transfer
- Operated emergency vehicles to transport critical patients
Cardiology Clinic, Manager
US Air Force
San Antonio, Texas
11.2005 - 02.2008
- Performed annual reviews assessing each employee's performance and developed improvement plans
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained and guided team members to maintain high productivity and performance metrics
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Established and maintained positive work environment to enhance retention and productivity
- Increased operational efficiency by developing improved filing systems for confidential client records and reports
- Maintained current knowledge of all facets of operations
- Cross-trained existing employees in order to maximize team performance
- Trained new employees in specific job requirements
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Education
Associate of Science - Nursing
Community College of The Air Force
Montgomery, AL08.2013
Associate of Science - Education
Community College of The Air Force
Montgomery, AL04.2013
High School Diploma -
L. E. Rabouin High School
New Orleans, LA05.1996
Skills
- Medical Office Procedures
- Customer Service
- Patient Relations
- HIPPA Rules and Regulations
- Medical Terminology
- Physician Support
- MS Office (Word, Excel, Outlook, PowerPoint)
- Database management
- Problem resolution
- Conference planning
- Strong interpersonal skills
- Accurate and detailed
- Excellent communication skills
- Interpersonal skills
- EMT/BLS Instructor
- Student records management
Volunteer Work
Bible Study Teacher, Church of the Living God, Inc 1/2003- 2/2018
- Prepared and oversaw weekly Bible lessons
- Developed educational plays and skits
- Ensured that the designated area of study were cleaned and presentable
Air Force Sergeants Association Treasurer, 1/2014 to 6/2016
- Oversaw financial planning, procurement, and investment of funds
- Handled receipt, disbursement, banking, protection, and custody of funds
- Forecasted future financial decisions and positions
Timeline
Critical Care Technician
U S Air Force
01.2020 - 11.2020
Medical Assistant
PrimwayMedical
11.2019 - Current
Child Care Provider
Sitters Scout
12.2018 - Current
Multi-Service Inpatient Unit, Supervisor
US Department Of Defense
09.2017 - 11.2018
Primary Care Clinic Manager
US Air Force
09.2016 - 09.2017
Internal Medicine Clinic, Supervisor
US Air Force
07.2015 - 09.2016
Labor and Delivery Unit Manager
US Air Force
08.2013 - 07.2015
Military Training Manager
US Air Force
08.2009 - 08.2013
Emergency Room Technician/Supervisor
US Air Force
02.2008 - 08.2009
Cardiology Clinic, Manager
US Air Force
11.2005 - 02.2008
HEDIS Field Reviewer
Associate of Science - Nursing
Community College of The Air Force
Associate of Science - Education
Community College of The Air Force
High School Diploma -
L. E. Rabouin High School
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