Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

KAIO TEIXEIRA

Playas El Coco

Summary

Guest experience professional with refined approach to elevating customer satisfaction and operational standards. Expertise in optimizing guest interactions and resolving issues swiftly. Known for fostering collaborative team environment and adapting to dynamic situations with ease. Key skills include conflict resolution and strategic planning.

Overview

11
11
years of professional experience

Work History

Guest Experience Manager

Four Seasons Hotels and Resorts
04.2024 - Current
  • Supported daily operations by addressing guest inquiries and resolving concerns promptly.
  • Assisted in creating exceptional guest experiences through effective communication and problem-solving skills.
  • Led the implementation of the Guest Experience department in a luxury resort setting.
  • Main point of contact for ultra-VIP clients (including guests paying $50,000+/night).
  • Managed and trained a team of 30 butlers, aligning their profiles with guest needs.
  • Oversaw villa and suite inspections, ensuring Forbes-level luxury standards.
  • Handled guest feedback via Qualtrics and implemented real-time resolution strategies.

Guest Service Manager

Fasano Hotel
02.2014 - 03.2024
  • Managed guest inquiries to ensure high satisfaction and prompt resolution of issues.
  • Trained staff on customer service protocols and operational procedures to enhance team performance.
  • Implemented feedback systems to gather guest insights and improve service delivery.
  • Coordinated scheduling and staffing to optimize coverage during peak periods.
  • Managed strategic operations of Guest Relations and the Call Center in a 5-star environment.
  • Personalized VIP reception for celebrities and high-profile guests.

Education

Bachelor - Hotel, Motel, And Restaurant Management

Faculdade De Tecnologia Senac Rio
Rio De Janeiro, Brazil
01-2019

Skills

  • Problem-solving skills
  • Attention to detail
  • Team member development
  • Decision-making
  • Detail-oriented
  • Customer service management
  • Multitasking Abilities
  • Luxury standards (Forbes, LQA)
  • VIP and personalized service
  • PMS (Opera, Fidelio, etc)
  • High-standard check-in/check-out
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Guest Experience Manager

Four Seasons Hotels and Resorts
04.2024 - Current

Guest Service Manager

Fasano Hotel
02.2014 - 03.2024

Bachelor - Hotel, Motel, And Restaurant Management

Faculdade De Tecnologia Senac Rio

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