Kaionna Butler
St Louis,MO
Summary
Team-oriented, organized ,dependable ,focused professional with more than 10 years of expertise providing safe, welcoming environments for consumers , as well as extensive talents in managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Residential Supervisor
Equlibrium Homes
02.2020 - Current
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
Dietary Aide
Luthern Senior Services
03.2021 - 12.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Discarded outdated food products and maintained waste disposal procedures.
- Reported and documented resident changes in consumption or behaviors.
Shift Manager
Chik-Fil-A
09.2018 - 08.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
Customer Service Representative
AT&T
11.2017 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
2nd Assistant Manager
McDonald's Restaurant
04.2011 - 11.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO05.2010
Skills
- Activities Management
- Customer Service
- OSHA Compliance
- Food Handling Safety
- Medical Appointment Scheduling
- Direct Care Staff Oversight
- Staff Scheduling
- Crisis Intervention
- Accurate Record Keeping
- Meal Preparation
- Family Relationship Development
- Activity Planning
- Resident Monitoring
- Security Procedures
- Behavior Monitoring
- Daily Living Assistance
- Safety Practices
- Paperwork Processing
- Consultative Sales
- Data Collection
Timeline
Dietary Aide
Luthern Senior Services
03.2021 - 12.2021
Residential Supervisor
Equlibrium Homes
02.2020 - Current
Shift Manager
Chik-Fil-A
09.2018 - 08.2021
Customer Service Representative
AT&T
11.2017 - 09.2018
2nd Assistant Manager
McDonald's Restaurant
04.2011 - 11.2017
High School Diploma -
Hazelwood East High School
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