Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaissa Pierre

Boca Raton,FL

Summary

Highly organized and efficient worker, with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. My background underscores a commitment to excellence, and a dynamic ability to adapt and thrive in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Fitness Center Receptionist

Boca West Country Club
Boca Raton, FL
12.2023 - Current
  • Provided excellent customer service by responding promptly to requests from members or staff.
  • Managed reservations for group classes, court bookings, special events and birthday parties.
  • Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
  • Provided detailed information about gym services, facilities, and membership benefits.
  • Maintained cleanliness and organization of reception area and gym facilities.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Encouraged and motivated members to attend group fitness classes to boost profitability.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Distributed locker keys and towels to members.
  • Re-racked weights to maintain neat, organized and clean gym.
  • Monitored fitness room to direct smooth flow of patrons through exercise circuits.
  • Maintained an organized filing system for tracking member information such as contact details, payment records and attendance logs.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled appointments for personal training sessions and registered new members into the system.
  • Scheduled gym classes and personal training sessions for members.
  • Handled financial transactions, including membership sales, renewals, and POS purchases.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Utilized gym management software for scheduling and database maintenance.
  • Assisted in organizing and promoting gym events and special programs.
  • Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
  • Managed inventory of front desk supplies and gym merchandise.
  • Managed front desk operations, ensuring efficient guest check-in and check-out.

Barista

Starbucks
Boca Raton, FL
07.2022 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Controlled lines and crowds with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular, consistent attendance, and punctuality.
  • Memorized recipes for specialty coffee beverages, and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used the POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes, and mochas.
  • Learned every menu item's preparation, and numerous off-label drinks to meet customer needs.
  • Helped management keep an adequate supply on hand by notifying them of shortages.

Fresh Produce Associate

Publix
Boca Raton, FL
08.2021 - 09.2022
  • Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Provided assistance with special requests from customers related to product availability or substitutions.
  • Answered store and merchandise questions and led customers to wanted items.
  • Conducted pricing updates on a daily basis to ensure accuracy of shelf tags.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Implemented merchandising strategies, creating attractive produce displays to enhance sales.
  • Educated customers on produce storage and preparation techniques to enhance their shopping experience.
  • Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
  • Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
  • Assisted in the development of promotional materials, highlighting seasonal or featured produce.

Front Service Clerk

Publix
Boca Raton, FL
04.2020 - 08.2021
  • Assisted customers with loading purchases into their vehicles.
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations, and savvy communication skills.
  • Reported facility and room maintenance problems to the appropriate personnel for immediate remediation.
  • Greeted customers with enthusiasm, offered to take orders, and fulfilled each quickly and correctly.
  • Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
  • Greeted customers in a friendly and professional manner.
  • Provided excellent customer service by responding to inquiries promptly and courteously.
  • Maintained a safe work environment by adhering to company policies and procedures at all times.

Education

Bachelor of Science - Biology

Nova Southeastern University
Davie, FL
05.2027

High School Diploma -

Olympic Heights High School
Boca Raton, FL
05-2023

Skills

  • Exceptional customer service
  • Opening and closing duties
  • Friendly and outgoing
  • Professional demeanor
  • Team player
  • Active Listener
  • Time management
  • Adaptability
  • Problem-solving
  • Organizational skills
  • Multitasking
  • Cash handling
  • Ordering Procedures
  • POS systems
  • Membership sales
  • Appointment scheduling
  • Marketing and promotion
  • Administrative tasks
  • Reception desk management
  • Organizational proficiency

Timeline

Fitness Center Receptionist

Boca West Country Club
12.2023 - Current

Barista

Starbucks
07.2022 - 08.2023

Fresh Produce Associate

Publix
08.2021 - 09.2022

Front Service Clerk

Publix
04.2020 - 08.2021

Bachelor of Science - Biology

Nova Southeastern University

High School Diploma -

Olympic Heights High School

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Kaissa Pierre