Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kaipuha Tuncap

Tolleson

Summary

Dynamic customer service professional with experience at Harkins Theaters, recognized for enhancing guest satisfaction through friendly interactions and efficient service. Skilled in cash register operation and maintaining a positive attitude under pressure, I consistently contributed to a welcoming atmosphere and effective team collaboration, ensuring a seamless experience for all patrons.

Offering excellent communication and organizational skills, with readiness to learn and adapt in customer-centric environment. Contributes by quickly acquiring knowledge of venue layouts and event procedures, ensuring smooth guest interactions. Ready to use and develop strong interpersonal and problem-solving skills in [Desired Position] role.

Developed strong organizational and time-management skills in fast-paced retail environment. Adept at managing inventory, handling stock, and maintaining well-organized workspace. Seeking to transition into new field where these transferrable skills can be utilized effectively.

Developed exceptional interpersonal and customer service skills in high-traffic environment. Adept at managing visitor interactions and providing accurate information with friendly demeanor. Looking to transition into new field, leveraging strong communication and people skills to contribute effectively.

Offering motivated approach and strong customer service mindset, eager to learn and grow in this environment. Brings ability to quickly understand food safety regulations and cash handling procedures. Ready to use and develop strong communication and multitasking skills in [Desired Position] role.

Overview

1
1
year of professional experience

Work History

Usher

Harkins Theaters
07.2024 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Maintained clean and organized venue to create pleasant experience for guests.

Concessions Worker

Harkins Theaters
07.2024 - Current
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.

Door Greeter

Harkins Theaters
07.2024 - Current
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
  • Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
  • Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.

Stocker

Lams
09.2024 - 10.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Education

High School Diploma -

Tolleson Union High School
Tolleson, AZ
05-2024

Skills

  • Patience and composure
  • Working under pressure
  • Cash register operation
  • Verbal communication
  • Positive attitude
  • Customer service
  • Friendly and personable
  • Heavy lifting
  • Loading and unloading
  • Customer assistance
  • Flexible schedule
  • Professionalism and courtesy

Languages

English

Interests

  • Playing Sports
  • Growing herbs, vegetables, or fruits in home gardens
  • Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
  • Fashion and Style
  • I have a passion for photography and editing photos
  • Watching Movies and TV Shows
  • Music
  • Gym Workouts
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Video Gaming
  • Strategy Games
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Team Sports

Timeline

Stocker

Lams
09.2024 - 10.2024

Usher

Harkins Theaters
07.2024 - Current

Concessions Worker

Harkins Theaters
07.2024 - Current

Door Greeter

Harkins Theaters
07.2024 - Current

High School Diploma -

Tolleson Union High School
Kaipuha Tuncap