Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaira Lozano Campos

Milwaukee

Summary

Skilled shift manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training. I demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high-quality standards and implementing company policies effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Milwaukee
07.2022 - Current
  • Resolved conflicts between employees or customers professionally.
  • Enforced safety standards throughout the store, including proper use of equipment.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured compliance with health and safety regulations.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Responded quickly and effectively to emergencies as they arose.
  • Inspected work areas regularly for cleanliness and organization standards.

Cashier

El Rey Foodmart
Milwaukee
06.2021 - 08.2021
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Organize promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits, or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally under company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Followed company security procedures for handling large sums of money.

Cafe Worker

Wisconsin Academy Sciencs Arts
Columbus
08.2019 - 03.2020
  • Greeted customers upon arrival and assisted with menu selections.
  • Adhered to health and safety regulations when handling food items.
  • Cleaned tables in the dining area before and after customer seating.
  • Completed assigned tasks within designated time frames while adhering to quality standards set by themanagement team.
  • Communicated effectively with kitchen staff regarding order accuracy and delivery times.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Adhered to company food, safety, quality, and sanitation policies.

Education

Some College (No Degree) - Psychology

Southwestern Adventist University
Keene, TX

Skills

  • Conflict resolution
  • Customer service
  • Employee training
  • Incident reporting
  • Health regulations
  • Positive communication
  • Time management
  • Workplace safety
  • Team collaboration
  • Shift leadership
  • Handling customer complaints
  • Cash handling
  • Decision-making
  • Shift checklists
  • Team development
  • Hiring and recruiting
  • Documentation and reporting
  • Payment processing
  • Delegating work
  • Safety compliance

Certification

  • Serv food Safety

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Shift Manager

McDonald's
07.2022 - Current

Cashier

El Rey Foodmart
06.2021 - 08.2021

Cafe Worker

Wisconsin Academy Sciencs Arts
08.2019 - 03.2020

Some College (No Degree) - Psychology

Southwestern Adventist University

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Kaira Lozano Campos