Kairaba Royal
Independence,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Co-General Manager
Rafferty's Bar and Grill
- Managed employees including hiring/firing decision, conflict resolution, schedule
- Ordered, maintained, and inventoried most operational supplies
- Calculated and controlled both labor costs and food costs for the restaurant
- Completed bank deposits and reports for daily operation of business
- General computer and multi-media operations
- Provided a high-level of customer service by communicating well and showing empathy.
- Facilitated monthly staff meetings for transparent communication of company goals, progress updates, and employee recognition.
- Developed comprehensive training programs for new employees, resulting in shorter onboarding times and increased productivity.
- Established performance metrics for staff evaluations, emphasizing individual growth and professional development opportunities.
- Implemented risk management protocols to proactively address potential issues before they impacted operations or profitability.
- Negotiated contracts with vendors, securing favorable terms that benefited the company''s bottom line.
- Increased overall team efficiency by implementing innovative management strategies and fostering a positive work environment.
Cook
Bluehave Memory Care Community
03.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Leasing Agent
CRMG
10.2022 - 10.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Lead Server, Front of House Manager
Territory
07.2019 - 09.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Machine Operator
ACProducts Inc.
11.2018 - 07.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Server, Line Cook
Outback Steakhouse
09.2016 - 11.2018
- Take/serve orders, answer questions, and make recommendations
- Collaborate with coworkers to prosper an amazing dining experience
- Address complaints or problems with a positive attitude
- Issue bills and accept payment
- Promote dedication from customers.
Direct Support Professional
Partnerships in Community Living
10.2009 - 09.2016
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
None - Computer Engineering Technology
The University of Tennessee - Knoxville
Knoxville, TNNone - Computer Engineering Technology
Pellissippi State Community College
Knoxville, TNNone - Computer Engineering Technology
Prairie View A & M University
Prairie View, TXNone - Computer Engineering Technology
Middle Tennessee State University
Murfreesboro, TNNone - Computer Engineering Technology
Jackson Community College
Jackson, TnSkills
- Staff Training and Development
- Operations Management
- Organizational Development
- Human Resources Management
- Efficient multi-tasker
- Leadership and team building
- Problem Resolution
- Customer Relations
- Troubleshooting expertise
- Employee Development
- Total Quality Management
Timeline
Cook
Bluehave Memory Care Community
03.2024 - Current
Leasing Agent
CRMG
10.2022 - 10.2023
Lead Server, Front of House Manager
Territory
07.2019 - 09.2022
Machine Operator
ACProducts Inc.
11.2018 - 07.2019
Server, Line Cook
Outback Steakhouse
09.2016 - 11.2018
Direct Support Professional
Partnerships in Community Living
10.2009 - 09.2016
Co-General Manager
Rafferty's Bar and Grill
None - Computer Engineering Technology
The University of Tennessee - Knoxville
None - Computer Engineering Technology
Pellissippi State Community College
None - Computer Engineering Technology
Prairie View A & M University
None - Computer Engineering Technology
Middle Tennessee State University
None - Computer Engineering Technology
Jackson Community College
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