Kairah Gore
East Lansing
Summary
I am a sophomore at Michigan State University, majoring in Advertising Management. After transferring from Grand Valley State University, I switched my major to Advertising Management to align with my passion for ideation and creative problem-solving. Through my work experience at Chick-fil-A and a country club-style gym, I have developed strong interpersonal and communication skills, as well as the ability to adapt and thrive in customer-focused environments. I aspire to pursue a career in sales, where I can leverage my ability to connect with people and drive meaningful engagement. I am always eager to learn new things and value continuous growth in both my professional and academic journey.
Overview
3
3
years of professional experience
Work History
Fitness Staff
Michigan Athletic Club
09.2024 - Current
- Independently oversee the fitness center during assigned shifts, ensuring a clean, organized, and welcoming environment for members.
- Provide exceptional guest service by maintaining a fully stocked supply of fresh towels and assisting locker room attendants with large towel preparation.
- Regularly sanitize and wipe down gym equipment to uphold high hygiene standards and enhance the member experience.
- Enforce closing procedures with professionalism, ensuring all areas are properly secured and prepared for the next day.
- Maintain a pristine gym floor by proactively addressing cleanliness and organization throughout the facility.
- Develop strong interpersonal and communication skills through frequent engagement with a diverse member base, fostering positive relationships in a high-end, customer-focused setting.
Team Member
Chick-Fil-A
02.2022 - 09.2022
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring guest satisfaction while adapting to the challenges of a newly opened store.
- Assisted in streamlining operations by efficiently taking and processing customer orders, upholding Chick-fil-A’s industry-leading hospitality standards.
- Handled order accuracy and presentation, meticulously bagging meals to maintain brand quality and exceed customer expectations.
- Proactively addressed and resolved customer concerns, contributing to service improvements and fostering positive guest experiences.
- Managed closing responsibilities, ensuring a smooth transition for the next day's operations while maintaining cleanliness and organization.
- Developed strong multitasking, time management, and teamwork skills while balancing work commitments with high school academics.
Education
Associate of Arts - Marketing
Grand Valley State University
Allendale, MIAssociate of Arts - Advertising Management
Michigan State University
East Lansing, MI05-2027
Skills
- Customer Service & Interpersonal Communication – Effectively engage with guests in a professional setting, ensuring satisfaction and fostering positive experiences
- Time Management & Multitasking – Balance multiple responsibilities, including closing duties and customer interactions, while managing academic commitments
- Problem-Solving & Adaptability – Navigate customer service challenges, especially in high-pressure environments like a newly opened store or an upscale fitness center
- Attention to Detail & Organization – Maintain cleanliness, stock essential supplies, and ensure order accuracy, contributing to smooth daily operations
- Independence & Leadership – Work autonomously during shifts, enforce closing procedures, and take initiative in assisting team members and guests
Timeline
Fitness Staff
Michigan Athletic Club
09.2024 - Current
Team Member
Chick-Fil-A
02.2022 - 09.2022
Associate of Arts - Marketing
Grand Valley State University
Associate of Arts - Advertising Management
Michigan State University
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