Kaisa Faletogo

The Site Operations Coordinator is responsible for overseeing the daily operations of a specified site, ensuring a positive and safe environment for staff, customers, and visitors.

• Ensure common areas are safe, clean, and hospitable for all residents.  Conduct thorough cleaning at the beginning/end of your shifts, and as needed during shift. This includes sweeping, mopping, vacuuming and collecting/removing trash.
• Handle inquiries and transfers professionally.
• Manage/issue room keys.
• Manage gates and doors, ensuring security protocols are followed.
• Monitor security cameras of building with 5 floors and over 50 rooms.
• Maintain participant visual log of over 50 participants.
• Report maintenance issues

• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Helped organize and manage successful events with attendance of over 25,000 people.
• Oversaw event operations to keep running smoothly.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
• Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
• Supervised large group events and provided feedback to group leader.
• Set up and broke down meeting rooms for events.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Provided exceptional customer service to all guests and escalated concerns where needed.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Responded to inquiries from attendees and addressed any issues or complaints.
• Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs
• Set up promotional displays and equipment for special events and activities.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Built and established positive relationships with patrons, team members and supervisors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Worked flexible schedule and extra shifts to meet business needs.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.

• Assisted call-in customers with questions and orders.
• Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
• Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
• Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects. 1 weekly meeting, 1 quarterly business conference.
• Completed daily cold calling and outreach to build sales pipeline.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Followed up with customers to solicit further sales.
• Called prospective customers in designated market area to qualify leads.
• Recorded and updated customer information in online systems.
• Built relationships with customers using strong persuasion and active listening skills.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Explained features and advantages of home, health and beauty products to promote sales.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Met mentee formally, informally, in-person and virtually to offer support.
• Shared resources, opportunities, and activities to support mentee's learning and development.
• Created individualized mentoring plans for mentees, promoting personal growth and development.
• Implemented strategies to help mentees manage stress and difficult emotions.
• Attended monthly sales meetings and quarterly sales trainings.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Top rated Cleaner at 4.8 out of 5 stars.

• Emptied trashcans and transported waste to collection areas.
• Kept building entryway glass clean and polished for professional presentation.
• Used time management and efficient cleaning methods to meet deadlines.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Adhered to professional house cleaning checklist.

• Delivered 40-60 packages to customer doorsteps and business offices in 5-6 hours.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Guided cars into the car wash, exchanged money with customers, washed and folded towels, tended to site condition, inputted information into Microsoft Excel, and performed closing duties.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Welcomed customers and helped determine their needs.
• Cultivated interpersonal skills by building positive relationships with others. Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Managed time efficiently in order to complete all tasks within deadlines.
• Restocked and organized towels in the front lanes.
• Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
• Identified issues, analyzed information and provided solutions to problems.
• Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Met project demands consistently through careful and consistent operation of heavy equipment.
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
• Pushed close to 1000 cars on busy record sales days.

• Guided cars into the car wash, exchanged money with customers, washed and folded towels, tended to site condition, inputted information into Microsoft Excel, and performed closing duties.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Established team priorities, maintained schedules and monitored performance.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Welcomed customers and helped determine their needs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cultivated interpersonal skills by building positive relationships with others. Built relationships with customers to encourage repeat business.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Managed time efficiently in order to complete all tasks within deadlines.
• Restocked and organized towels in the front lanes.
• Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
• Identified issues, analyzed information and provided solutions to problems.
• Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Met project demands consistently through careful and consistent operation of heavy equipment.
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.

As a Zaggs sale Associate we sell and install top grade screen protection as well as selling upsells and other
phone products. Great Customer Service is a must.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.

• Patrolled assigned areas, ensured property and content safety, maintained communication with dispatch, and enforced rules and regulations.
• Secured premises and personnel by patrolling property.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to emergency situations to assess and deflect issues.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Completed full building and grounds patrols to spot and investigate concerns.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Investigated suspicious activities and persons to maintain security of premises.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Wrote detailed reports of all security breaches and investigations.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

• Handled inventory, restocked new shipments, took orders online, worked the POS system, and provided excellent customer service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, and tailored solutions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

As a brand ambassador for ReachNow main priorities included promoting and selling our product at variety
of events around the greater Seattle area. I also work the retail office in service of current and potential
members, members having any concerns. Communication skills and professional mannerism required. Task include reaching out to members about memberships or any issues they may have. The use of excel
and word is required to organize and input information.

• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Communicated product information with confidence and educated consumers about company.
• Maintained knowledge of current promotions and product features.
• Demonstrated products to customers to illustrate features, advantages and benefits.
• Engaged customers to communicate key product features.

• Set up and staged event equipment for church events.