Summary
Overview
Work History
Education
Skills
Timeline

Kaisa Foley

Valparaiso,IN

Summary

Driven professional with a proven track record in efficient delivery and customer service excellence, honed at Car Quest. Expert in route planning and safe driving, ensuring timely deliveries and fostering strong customer relationships. Demonstrates exceptional organizational skills and adaptability, significantly enhancing team productivity and operational efficiency.

Overview

12
12
years of professional experience

Work History

Homemaker

Nonexistent
03.2016 - Current

• Stay at home parent to 3 kids. 15(f), 7(m), and 6(f).

Auto Parts Delivery Driver

Car Quest
02.2015 - 03.2016
  • Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
  • Navigated high traffic areas safely while maintaining focus on efficient delivery times.
  • Handled cash transactions accurately, ensuring prompt payment for delivered items.
  • Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
  • Fostered positive relationships with local businesses by consistently providing reliable service.
  • Organized warehouse space for streamlined access to auto parts inventory.
  • Provided training support for new hires joining the Auto Parts Delivery Driver team.
  • Assisted with store operations when necessary, providing exceptional customer service and product knowledge to clients.
  • Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
  • Built strong relationships with customers through effective communication and timely deliveries.
  • Stayed current on industry trends and new auto parts available in the market to better serve customers'' needs.
  • Reduced fuel costs by planning efficient routes and monitoring vehicle performance regularly.
  • Collaborated with team members to streamline delivery processes and improve overall productivity.
  • Adhered to all state driving laws while operating company vehicles, maintaining a clean driving record throughout employment tenure.
  • Communicated effectively with dispatchers regarding daily schedules and unforeseen obstacles encountered during deliveries.
  • Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
  • Maintained a clean and organized vehicle, promoting a professional image for the company.
  • Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.
  • Checked parts computer for stock items and initiated special orders.
  • Inspected load security and checked for damages.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Gas Station Clerk

Super Pumper
11.2014 - 01.2015
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Maintained a clean and organized store environment for improved customer experience.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Delivered exemplary customer service and warmly greeted guests.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Built trustful relationships with customers to encourage return visits.
  • Facilitated sales of services and goods.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
  • Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
  • Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
  • Conducted regular price checks to ensure accuracy in pricing for customers.
  • Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
  • Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.
  • Maintained inventory of all saleable items.
  • Finalized sales and collected payments by totaling order and accepting tender from customer.
  • Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
  • Contributed to an increase in sales by upselling products or suggesting additional items based on customer preferences.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Promoted special offers and discounts to customers to maximize sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.

Gas Station Clerk

Loaf and Jug
10.2012 - 04.2014
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Maintained a clean and organized store environment for improved customer experience.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Delivered exemplary customer service and warmly greeted guests.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Built trustful relationships with customers to encourage return visits.
  • Facilitated sales of services and goods.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
  • Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
  • Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
  • Conducted regular price checks to ensure accuracy in pricing for customers.
  • Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
  • Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
  • Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.
  • Maintained inventory of all saleable items.
  • Finalized sales and collected payments by totaling order and accepting tender from customer.
  • Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
  • Contributed to an increase in sales by upselling products or suggesting additional items based on customer preferences.
  • Monitored fuel levels in tanks, alerting management when reordering was necessary.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Promoted special offers and discounts to customers to maximize sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

General

Menahga High School, Menahga, MN
05.2006

Skills

  • Safe Driving Practices
  • Punctuality
  • Loading and unloading
  • Clean Driving Record
  • Deadline-oriented
  • Route Planning
  • GPS Navigation
  • Lifting Techniques
  • Delivery Scheduling
  • Auto Parts Identification
  • Excellent customer service
  • GPS knowledge
  • Customer Service
  • Safe Driving
  • Warehouse Operations
  • Product delivery
  • Defensive Driving
  • Truck loading
  • Inventory counting
  • Local routes understanding
  • Payment handling
  • Payment Collection
  • Recordkeeping experience
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Efficiency and Time Management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Strong Working Relationships
  • Dependability and Honesty
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Customer Relationships
  • Adaptability and Flexibility
  • Valid Driver's License
  • Decision-Making
  • Ability to Lift 50 Pounds
  • Cash Handling
  • Vehicle Safety and Maintenance
  • Communication and Interpersonal Skills
  • Customer Support
  • Safe Food Handling
  • Order picking and processing
  • Relationship Building
  • Traffic Laws and Regulations
  • Map reading and navigation skills
  • Vehicle loading
  • Roads and highways knowledge
  • Fluent in English
  • Team building
  • Basic Math Skills
  • Cash Register Operation
  • Task Prioritization
  • Equipment Operation
  • Self Motivation
  • Work Order Management
  • Logistics knowledge
  • Interpersonal Skills
  • Documentation
  • Load Safety
  • Goal Setting
  • Professionalism
  • Customer-Oriented
  • Incident Reporting
  • Delivery and Shipment Records
  • Payment Processing
  • Preventive Maintenance
  • Time management abilities
  • Continuous Improvement
  • Inventory Management
  • Adaptability

Timeline

Homemaker - Nonexistent
03.2016 - Current
Auto Parts Delivery Driver - Car Quest
02.2015 - 03.2016
Gas Station Clerk - Super Pumper
11.2014 - 01.2015
Gas Station Clerk - Loaf and Jug
10.2012 - 04.2014
Menahga High School - , General
Kaisa Foley