KAISA JUOSILA
Hamburg,Germany
Summary
Proactive and business-minded HR professional passionate about great company culture, employee engagement and wellness. Dynamic 10-year career in human resources, benefits administration, program management and communications with experience in steering organizations through complex transitions and building empowered and talented workforces in cross-cultural environments. Articulate communicator who communicates in multiple languages (Finnish, English, & German). Proven expertise in planning and implementing new initiatives, defining HR processes and refining organizational workflows to align HR functions with business goals and to improve employee experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compensation & Benefits Specialist
UNITED PLANNING ORGANIZATION
03.2023 - Current
- Transformed neglected and poorly managed benefits and compensation work area by auditing enrollment data, fixing benefits setup in HR software, reconciling invoice data and bringing billing up-to-date, creating written SOPs, improving benefits offering and increasing education and communication about company benefits and total compensation
- Responsible for daily administration of all employee benefits (medical, dental, vision, life & disability insurance, retirement plan and other supplemental benefits)
- Managing company leave programs (FMLA, ADA, Workers Compensation)
- Subject matter expert on employee benefits plans; responding to employee benefits inquiries and complaints
- P.O.C. for TPAs and vendors to resolve complicated employee matters, implement new plans or changes to existing plans
- Managing annual benefits open enrollment process and conducting new-hire orientation
- Reconciling all monthly group insurance billings for payment
- Fulfilling all compliance requirements i.e ERISA, plan audits and compliance testing, 5500 filing and ACA reporting.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Partnered with vendors to provide employee training on various topics such as retirement planning or health management strategies, empowering staff members to make informed decisions about their personal wellbeing.
HR Benefits Administrator
ARCA
02.2022 - 02.2023
- Oversaw day-to-day operations of group benefits programs (health, dental, vision, disability plans, life insurance, FSA, HRA, retirement plan, employee discounts etc.) for 550 employees
- Managed daily benefits processing and handling enrollments, changes, terminations, COBRA, disability, loans etc
- Ensured legal compliance with Federal and State legislation (ACA, ERISA, COBRA etc.)
- Benefit expert for organization: Answered employee benefit inquiries, organized benefits portion of weekly new-hire orientation and provided training and support to staff and managers
- Led company's cross-departmental Wellness Committee to plan and execute wellness strategy and employee wellbeing initiatives and events resulting in winning Cigna Silver Star or Employee Wellness Award for 2022
- P.O.C for vendors and third-party administrators
- Built relationships to optimize value derived from contracts
- Coordinated transfer of data to external contacts for services, premiums and plan administration and overseeing processing of monthly billings
- Gathered employee data and provided data analysis on plan usage to help assess future benefit needs
- Managed Work Accommodation requests.
HR Assistant
AIR FORCE ENLISTED VILLAGE, INC.
10.2019 - 01.2021
- Answered employee enquiries related to company policies, benefits, and HR software
- Enrolled newly eligible employees in healthcare, dental, vision, 401K, and life insurance benefits and managed 80-100 employees in making changes during open enrollment
- Supported senior management in filling 3-6 vacancies monthly and headed employee onboarding and offboarding activities for 2-10 employees monthly
- Managed employee performance evaluation process, including 115+ annual and ~30 end of probation evaluations
- Organized new hire orientation events for 5-20 new hires each quarter and managed employee newsletter
- Managed PTO tracking across and supported HR Director in running bi-monthly payroll
- Reviewed existing policies and SOPs and created new SOPs to ensure legal compliance and best practice.
Project Consultant
HENHAM STRATEGY LTD.
01.2020 - 05.2020
- Selected to work with project team to develop model for new Policy Institute at the University of Leicester
- Researched all current policy institutes in the UK and identified five (5) general models, based on approach and focus
- Performed SWOT analysis on each model to identify strengths and weaknesses to determine best approach for client
- Developed winning model for University of Leicester's Policy Institute.
Policy Fellowships Coordinator
UNIVERSITY OF CAMBRIDGE - JUDGE BUSINESS SCHOOL
09.2017 - 04.2019
- Managed lifecycle of Policy Fellowship program delivery and served as first point of contact for 80 current Fellows and 400 Policy Fellow Alumni
- Created tailor-made Fellowship programs around each individual Fellow's policy interests and organized 20-30 1:1 meetings between each Fellow and experts from Centre's academic network
- Recruited and elected 12 new Policy Fellows each term
- Planned welcoming events, monthly working lunch meetings, annual conference, and other networking events
- Collected feedback via surveys and interviews for program evaluation and development
- Headed Centre's Affiliate University Network that extends Fellowship to other universities
- Authored monthly newsletter showcasing the Centre and its partners' work and distributed to 1,500 readers.
Development & Communications Manager
RELATIONSHIPS FOUNDATION
08.2015 - 08.2017
- As Digital Manager for statusonline.org, managed digital strategy, advertising, content creation and sourcing for campaign and increased social media followers from 0 to 12K
- Created content for and managed websites and social media channels for various other campaigns
- Produced newsletters, brochures, studies, and other communications materials
- Managed donor relations and CRM databases and organized fundraising appeals and events for various campaigns
- Oversaw general governance and office management for Foundation.
Communications Assistant - EU Internship
EUROPEAN CYCLISTS' FEDERATION (ECF)
02.2015 - 07.2015
- Collaborated with member organizations to promote their work and expand audience awareness
- Helped ECF's project managers and policy officers draft policy briefs and press releases
- Produced ECF's bi-monthly general and industry newsletters for audiences of up to ~10K readers
- Authored 20+ news articles for ECF's websites and managed social media accounts
- Organized cycling-related side event with UN during 66th UNECE session in UN headquarters in Geneva.
EU Stagiaire–Working Conditions Rights & Training
COMMITTEE OF THE REGIONS OF THE EUROPEAN UNION
09.2014 - 02.2015
- Administered hiring process for 20 trainees selected from +4,000 applicants, including placement, communication with candidates, and verification of documentation
- Organized institutional visits, study trips and guest speaker events for trainees
- Conceptualized and organized 2-day-long conference (the 'You(th) Factor') to support role of youth in shaping future EU agenda, resulting in 100 participants in 1st-year and Committee adopting as annual event
- Launched Alumni Association for Committee's ex-trainees by establishing social media presence and building up membership base to 500+, leading volunteers, and organizing launching event for Alumni.
HR & Events Coordinator
TATA CONSULTANCY SERVICES - TEMP TEAM
10.2013 - 08.2014
- Realigned and upgraded HR processes, systems, and data management for TCS' largest account in Nordics
- Provided first level HR support for 200+ associates and 20 managers regarding tools and processes, benefits, collective labor agreements, and employment legislation and regulations
- Served as the primary POC for Occupational Health & Safety for employees, OHS provider, and health and safety representatives
- Transformed Associate Engagement by taking initiative to implement several improvement measures such as improved communication from account leadership, cultural integration training and employee appreciation events.
HR Specialist
NOKIA CORPORATION - MANPOWER FINLAND
04.2012 - 08.2012
- Processed large numbers of employment certificate and reference requests
- Created different employment related documentation e.g
- Visa letters, customs certificates, training histories etc
- Maintained company's electronic archiving system
- Trained new colleagues joining the team as well as offshore support team.
HR Intern
MY-HAMMER AKTIENGESELLSCHAFT
08.2011 - 01.2012
- Supported HR Director in operational HR processes such as onboarding of new co-workers, preparation of HR documents, absence management, personnel controlling and evaluation of personnel statistics
- Assisted in recruiting measures including job advertisement, application management and conducting job interviews
- Responsible for employer branding in social media and organizing engagement activities for interns and trainees
- Independently planned and implemented two HR projects: employee referral program for MyHammer and 'women in IT' - promotional program.
Education
Master of Science - Comparative Public Policy
The University of Edinburgh
Scotland01.2013
Bachelor of Social Sciences (B.S.S.) - Administration and Organizations
University of Helsinki
Finland01.2011
Skills
- Employee Engagement
- E2E Performance Management
- Onboarding & Offboarding
- Compliance Management
- FMLA/COBRA/HIPAA/ADA/ACA
- Customer Focus
- Benefits Administration
- Written & Oral Communication
- HRIS & CRM Systems/Technology
- Creative Problem Solving
- Event & Meeting Management
- Workflow & Process Management
Certification
- Employee Benefits Manager Certification, 2022, Career Learning, United States
- Professional in Human Resources (PHR), 2021, Human Resources Certification Institute, United States
- Project Management Life Cycle, 2019, Rochester Institute of Technology, United States
Technology Proficiency
- MS Office: Word, Excel, PowerPoint, Publisher, Access
- ADP
- UKG UltiPro
- SAP HR
- Sysper2
- Columbia EDP
- WordPress
- Drupal SAP HR
- ESY
- ThankQ
- CiviCRM
- Facebook (Ads Manager, Power Editor)
- Flickr
- Tumblr
Languages
English
Native or Bilingual
Finnish
Native or Bilingual
German
Full Professional
Swedish
Professional Working
Timeline
Compensation & Benefits Specialist
UNITED PLANNING ORGANIZATION
03.2023 - Current
HR Benefits Administrator
ARCA
02.2022 - 02.2023
Project Consultant
HENHAM STRATEGY LTD.
01.2020 - 05.2020
HR Assistant
AIR FORCE ENLISTED VILLAGE, INC.
10.2019 - 01.2021
Policy Fellowships Coordinator
UNIVERSITY OF CAMBRIDGE - JUDGE BUSINESS SCHOOL
09.2017 - 04.2019
Development & Communications Manager
RELATIONSHIPS FOUNDATION
08.2015 - 08.2017
Communications Assistant - EU Internship
EUROPEAN CYCLISTS' FEDERATION (ECF)
02.2015 - 07.2015
EU Stagiaire–Working Conditions Rights & Training
COMMITTEE OF THE REGIONS OF THE EUROPEAN UNION
09.2014 - 02.2015
HR & Events Coordinator
TATA CONSULTANCY SERVICES - TEMP TEAM
10.2013 - 08.2014
HR Specialist
NOKIA CORPORATION - MANPOWER FINLAND
04.2012 - 08.2012
HR Intern
MY-HAMMER AKTIENGESELLSCHAFT
08.2011 - 01.2012
Master of Science - Comparative Public Policy
The University of Edinburgh
Bachelor of Social Sciences (B.S.S.) - Administration and Organizations
University of Helsinki
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