KAISEY GERENACRUZ
Tampa,FL
Summary
Dynamic and results-driven professional with a strong background in leasing apartment homes, collections management, and sales/marketing leadership in rent-to-own furniture. Proven ability to build strong resident relationships, manage account balances, and drive revenue through strategic marketing and sales initiatives. With hands-on experience in both property management and retail operations, I bring a unique blend of customer service, financial oversight, and team leadership that makes me an excellent fit for the Assistant Manager role at The Collier Companies. Committed to delivering exceptional resident experiences while supporting community operations and achieving occupancy goals.
Overview
4
4
years of professional experience
Work History
Leasing Specialist
IQ Luxury
02.2024 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Leasing Specialist
Lakeview Oaks
12.2024 - 02.2025
- Drafted comprehensive marketing and leasing plans.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
Sales/Marketing Manager
Great Rooms
01.2023 - Current
- Hybrid
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Improved customer retention rates, fostering strong relationships through personalized interactions.
Collections Manager
Great Rooms
05.2021 - 09.2024
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
Education
Bachelor's - Economics
University of South Florida
Tampa, FL06.2025
Associate's - Business Administration
Hillsborough Community College
Skills
- Tenant issue resolution
- Goal oriented
- Telephone and email etiquette
- Record keeping
CUSTOMER SERVICE & COMMUNICATION
Skilled in handling customer inquiries and resolving issues with professionalism and clarity. This ability supports positive tenant relations and smooth communication with vendors, staff, and property owners.
ORGANIZATION & TIME MANAGEMENT
Highly organized with a strong ability to prioritize tasks, manage schedules, and meet deadlines. These skills are essential for coordinating property operations and supporting a busy property management team.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Leasing Specialist
Lakeview Oaks
12.2024 - 02.2025
Leasing Specialist
IQ Luxury
02.2024 - Current
Sales/Marketing Manager
Great Rooms
01.2023 - Current
Collections Manager
Great Rooms
05.2021 - 09.2024
Bachelor's - Economics
University of South Florida
Associate's - Business Administration
Hillsborough Community College
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