Kaisey Giles
Glendale,CA
Summary
All around professional in hospitality, I have been customer facing all my working history and specialize in relationship building. My focus is to provide exceptional service no matter the industry.
Overview
11
11
years of professional experience
Work History
Assistant Food and Beverage Director
W Los Angeles
Los Angeles, California
08.2025 - Current
- Worked closely with management at the W Hotel to provide accommodations to their group clients and VIPs.
- Helped develop marketing strategies for the property for holiday events and restaurant offerings.
- Developed and maintained good relationships with vendors for the restaurants and bars.
- Coordinated daily operations of food and beverage services at upscale dining venues.
- Managed inventory and ordering processes for food and beverage supplies.
- Trained staff on service standards and food safety protocols consistently.
- Implemented customer feedback systems to improve service quality continuously.
- Supported budget management by tracking expenses related to food services.
- Coordinated staffing schedules according to business needs.
Assistant General Manager
Bacari W.3rd
Los Angeles, CA
11.2024 - 09.2025
- Motivated and led team members to work together to achieve targets.
- Oversee daily operations, ensuring efficiency, and compliance with company standards.
- Implemented successful business strategies to increase revenue and target new markets.
- Constantly touch tables, ensuring guest satisfaction.
- Train employees to guarantee menu and protocol knowledge when dealing with allergies.
Owner/General Manager
Stush Restaurant Nyc
Brooklyn, NY
08.2022 - 11.2023
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Fill in where need be to assure the restaurant runs smoothly.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Concierge/Assistant Property Manager
Urby
Jersey City, NJ
12.2020 - 07.2021
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Updated tenant and unit information to keep current in housing database.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Server
Woodland Nyc
Brooklyn, NY
06.2015 - 01.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Stock Room Manager
Abercrombie & Fitch
Tannersville, PA
02.2016 - 01.2017
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Changed out items on the floor on a regular basis.
- Managed floor to prevent possible theft and assist customers when they need direction.
- Use point of sale system effectively and handle money.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Recruited and trained new employees while creating and supervising efficient staff teams.
Education
Bachelor of Science - Biology
Lock Haven University of Pennsylvania
Lock Haven, PA05.2020
Skills
- Supervision and training
- Guest experiences
- Staff development
- Communication skills
- Relationship Building
- Inventory management
- Schedule management
- High-volume dining
- Point of sale (POS) system operations
- Operations
- Cost control
- Strategy
Timeline
Assistant Food and Beverage Director
W Los Angeles
08.2025 - Current
Assistant General Manager
Bacari W.3rd
11.2024 - 09.2025
Owner/General Manager
Stush Restaurant Nyc
08.2022 - 11.2023
Concierge/Assistant Property Manager
Urby
12.2020 - 07.2021
Stock Room Manager
Abercrombie & Fitch
02.2016 - 01.2017
Server
Woodland Nyc
06.2015 - 01.2019
Bachelor of Science - Biology
Lock Haven University of Pennsylvania