Kaisha Blanco
Pasadena,TX
Overview
11
11
years of professional experience
Work History
Executive Jewelry Business Manager
Macy's
Friendswood, TX
06.2016 - 03.2017
- Provided training sessions for employees on new software systems used in business operations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Designed strategies for improving the quality of services provided by the organization.
- Collaborated with other departments within the organization to coordinate project efforts.
Assistant Store Manager
Michael Kors
Friendswood, TX
07.2014 - 06.2016
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Retail Development Manager
Michael Kors
Friendswood, TX
04.2012 - 07.2014
- Organized special events at store locations in order to increase brand awareness within local communities.
- Researched competitors' activities and pricing strategies in order to stay ahead of the competition.
- Maintained effective communication between corporate headquarters and field personnel.
- Performed regular store visits to ensure compliance with corporate policies and procedures.
- Analyzed sales performance of existing stores and identified opportunities for improvement.
- Recruited, trained, and supervised store staff members on sales techniques, customer service standards, and product knowledge.
- Developed relationships with vendors to negotiate competitive prices on merchandise inventory.
Personal Banker
Wells Fargo
Houston, TX
08.2010 - 04.2012
- Responded promptly to customer emails, phone calls and requests for information.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Analyzed financial documents provided by customers to determine their needs.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Financial Services Representative
JSC Federal Credit Union
Houston, TX
07.2006 - 08.2010
- Developed positive relationships with internal customers through effective communication techniques.
- Explained different types of loans available at the bank including mortgage loans, auto loans, personal loans, home equity lines of credit.
- Processed payments, deposits, transfers, loans, insurance applications.
- Assisted customers in completing required documentation for their loans.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
Education
Bachelor of Arts -
The Art Institute of Houston
Houston, TX05-2016
Associate of Arts -
San Jacinto College
Pasadena, TX05-2012
High School Diploma -
Clear Creek High School
League City, TX05-2003
Skills
- Business Planning
- Business Development
- Financial Oversight
- Logistics Management
- Loss Prevention
- Operations Management
Languages
English
Professional
Spanish
Professional
Timeline
Executive Jewelry Business Manager
Macy's
06.2016 - 03.2017
Assistant Store Manager
Michael Kors
07.2014 - 06.2016
Retail Development Manager
Michael Kors
04.2012 - 07.2014
Personal Banker
Wells Fargo
08.2010 - 04.2012
Financial Services Representative
JSC Federal Credit Union
07.2006 - 08.2010
Bachelor of Arts -
The Art Institute of Houston
Associate of Arts -
San Jacinto College
High School Diploma -
Clear Creek High School