Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAISHA JACKSON

Hampton,Virginia

Summary

Dedicated and motivated graduate who keens to learn new things. A Forward-thinking individual with refined interpersonal and multitasking skills. A highly motivated individual with solid computer background and leadership skills. An organized individual with excellent communication skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

SECURITY OFFICER

TOP GUARD
NEWPORT, VA
07.2008 - Current
  • Secured over 100 doors in office and main building
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Checked and verified photo identification prior to granting facility access
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Reported irregularities such as fire and safety hazards to maintenance

E-Commerce Associate

Ocean Network
Ashland, KY
08.2021 - 01.2022
  • Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Collaborated with search engine shopping specialists to place marketing content in desired online locations.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

CLERK

EATON ENTERPRISE
Newport News, VA
06.2001 - 07.2008
  • Familiarity with office processes, including filing, handling mail and directing telephone calls, computer literacy and facility with word processing, spreadsheets, data entry and basic accounting software, accurate and efficient typing skills for data entry, taking minutes, drafting correspondence and other documents, good communication and interpersonal skills, excellent customer service acumen, attention to detail, solid organization and multi-tasking abilities, maturity, integrity and willingness to learn, file and retrieve documents, records, and reports, draft and type office memos, provide clerical support.
  • Created reports and developed improvements and enhancements to automate records and file systems
  • Managed over 50 calls per day.

Housing Specialist Aide

Hampton Redevelopment And Housing Authority
Hampton, VA
01.2006 - 12.2006
  • Interviewed clients and family members to obtain key information for case planning and management.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Answered central telephone system and directed calls accordingly.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team, communicated with clients and updated client records.
  • Resolved client problems and complaints.
  • Liaised with contractors and professional services personnel to properly process orders.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.
  • Collect and report program data, including but not limited to HMIS reporting and funders’ required data.
  • Handled 100 plus calls per day to address customer inquiries and concerns

Childcare Provider

James Bailey
HAMPTON, VA
06.1996 - 09.2000
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 6 to 8
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate

Education

Associate of Arts - Sociology

Saint Leo University
Newport News, VA
05.2016

Associate of Arts - Medical Assistance

Kee Business College
Newport News, VA
2004

Skills

  • Verbal and Written Communication
  • Federal and State Regulation Compliance Law Enforcement Collaboration
  • Detail-Oriented Pattern Recognition Negotiation
  • CCTV Monitoring Customer Service Incident Reporting
  • Attentive and Observant De-escalation Techniques
  • Tenant rights
  • Affordable housing Referrals and networking
  • Attention to Detail
  • Multi-Line Phone Systems
  • Research and Data Analysis
  • Multitasking and Prioritization Prioritization and Time Management
  • Microsoft Office Suite Word Processing Data Entry Spreadsheet Tracking

Certification

Virginia Notary, TWIC card holder. CPR and First Aid certified PREA certified Department of Criminal Justice Certification

Timeline

E-Commerce Associate

Ocean Network
08.2021 - 01.2022

SECURITY OFFICER

TOP GUARD
07.2008 - Current

Housing Specialist Aide

Hampton Redevelopment And Housing Authority
01.2006 - 12.2006

CLERK

EATON ENTERPRISE
06.2001 - 07.2008

Childcare Provider

James Bailey
06.1996 - 09.2000

Associate of Arts - Sociology

Saint Leo University

Associate of Arts - Medical Assistance

Kee Business College

Similar Profiles

CREATE PROFILE
KAISHA JACKSON