Kaisha Peterson
Aberdeen ,MS
Summary
Driven Quality Inspector and Customer Service Representative with a proven track record at Ashley Furniture. Expert in product inspection and quality assurance, implementing corrective actions that significantly reduced customer returns. Skilled in SAP and adept at managing high-stress situations, fostering customer loyalty through effective conflict resolution.
Overview
7
7
years of professional experience
Work History
Quality Inspector/Forklift Operator
Ashley Furniture
12.2021 - Current
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- I Drive to supply the line that I run for everyday and I also update orders within SAP after delivering items on the forklift.
Customer Service Representative
Wal-Mart Neighborhood Market
10.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Aberdeen High School
AberdeenSkills
- Product inspection
- Visual inspection
- Excellent mathematical skills
- Dimensional inspection
- Quality assurance
- Forklift operator
- SAP software
- Measuring skills
Languages
English
Full Professional
Timeline
Quality Inspector/Forklift Operator
Ashley Furniture
12.2021 - Current
Customer Service Representative
Wal-Mart Neighborhood Market
10.2018 - 12.2021
Aberdeen High School
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