Kaisha Spraggins
Lawrenceville,GA
Summary
Goal-oriented professional with a focus on customer service and accounting, seeking diverse opportunities for growth. Proven ability to work independently while enhancing processes, accuracy, and service efficiency. Committed to continuous improvement and adapting to new challenges in dynamic environments.
Overview
13
13
years of professional experience
Work History
Procurement Operations Admin
Stryten Energy LLC
Alpharetta, Georgia
08.2024 - Current
- Updated procurement databases and supplier information regularly to enhance data accuracy.
- Negotiated contracts, pricing, and terms with vendors to achieve cost-effective solutions.
- Managed strong supplier relationships, monitoring performance and addressing issues to ensure smooth operations.
- Collected essential vendor data for JDEdwards setup, facilitating invoicing and payments.
- Assisted vendors with onboarding via Coupa Supplier Portal for invoice uploads based on purchase orders.
Data Entry Administrator
Change Healthcare
Alpharetta, United States
02.2021 - 03.2024
- Reviewed invoices for discrepancies in pricing, quantities, and member details.
- Updated patient demographics and insurance information to ensure accuracy.
- Complied with HIPAA, PCI, and Change Healthcare policies and procedures.
- Managed inbound and outbound calls in a fast-paced environment while resolving issues effectively.
- Maintained productivity and accuracy standards as established by management.
- Entered recorded information into Oracle database efficiently.
- Calculated and documented payments accurately.
- Collaborated with multiple vendors to meet specific deadlines.
Payment Processing Specialist
Cinc Systems
Duluth, United States
01.2018 - 11.2019
- Researched payments with incomplete information for accurate posting to homeowner and association accounts.
- Processed payment transactions efficiently using Cinc Systems' payment processing software.
- Posted payments, ensuring proper allocation among multiple accounts as necessary.
- Resolved discrepancies and issues during reconciliation to maintain financial accuracy.
- Fostered teamwork by sharing successes and acknowledging contributions from colleagues.
- Communicated effectively to enhance collaboration and project outcomes.
Accounts Processor
Accessories Unlimited
Stone Mountain, United States
10.2017 - 01.2018
- Executed batching and preparation of payments for data entry and deposits.
- Maintained accurate cash logs to track financial transactions.
- Filed and scanned payment reports, ensuring deposit amounts matched postings.
- Communicated with clients regarding order status and account inquiries.
- Performed data entry of invoices, payments, and credit memos into accounting software system.
Accounts payable clerk
Custard Insurance
Norcross, United States
12.2016 - 10.2017
- Processed over 70 vendor invoices daily with accuracy and efficiency.
- Oversaw timely processing of invoices, purchase orders, expense reports, credit memos, and payment transactions.
- Researched and resolved billing issues while correcting invoice discrepancies.
Data entry
Stratix
Norcross, United States
11.2014 - 08.2015
- Updated product status using Oracle database tools.
- Organized products for efficient shipping operations.
- Performed application programming to enhance system functionality.
- Replaced order status to ensure accurate tracking of shipments.
Customer service Representative
Comcast
Alpharetta, United States
04.2013 - 11.2014
- Resolved customer complaints efficiently, improving overall service experience.
- Communicated with customers via telephone to address inquiries and provide support.
- Achieved performance targets in speed, accuracy, volume, and issue resolution.
- Utilized advanced proficiency in computer applications, including MS Word, PowerPoint, and Excel.
Education
General Study -
Brookwood High School
Snellville, GA, United States05.2012
Skills
- Knowledge of Excel and the Microsoft Office
- Excellent problem-solving ability
- Strong knowledge of banking and core deposit products, banking systems
- Windows
- Sales force
- 40 wpm per minute
- Oracle
- Multitasking
- Troubleshooting
- Ability to work under pressure
- Accounting
- 10 key
- Coupa Software
- IQMS
- JDEdwards Software
- Deadline oriented mindset
Timeline
Procurement Operations Admin
Stryten Energy LLC
08.2024 - Current
Data Entry Administrator
Change Healthcare
02.2021 - 03.2024
Payment Processing Specialist
Cinc Systems
01.2018 - 11.2019
Accounts Processor
Accessories Unlimited
10.2017 - 01.2018
Accounts payable clerk
Custard Insurance
12.2016 - 10.2017
Data entry
Stratix
11.2014 - 08.2015
Customer service Representative
Comcast
04.2013 - 11.2014
General Study -
Brookwood High School