Kaisun Tom
San Leandro,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales/Add-On Specialist
IKEA Emeryville
03.2008 - 05.2012
- Selecting adds-ons to fill throughout store based on top KPI articles
- Assisting customers and providing advice on the best solutions for their homes
- Keeping sales floor tidy, priced and fully stocked to give customers a positive shopping experience
- Acting as an expert and consultant on a broad range of home furnishing solutions, products and services to inspire and inform customers
- Guiding customers toward top-selling and prioritized products
- Assembling display products for the introduction of new products.
Self-Serve Warehouse Leader
IKEA Emeryville
05.2012 - 07.2016
- Implemented overnight Bin plan for SS and FS warehouse
- Review Top 30 and KPI to select articles for better placement
- Responsible for the day-to-day sales floor operation of the warehouse
- Review store top Q&A and take action
- Supervise, direct, and coordinate operations of the warehouse
- Train and educate coworkers to provide the customer with a positive sales and services experience
- Weekly warehouse inventory count and racking inspection
- Implemented seasonal Activity area planning
- Review comp shop with other competitors
- Sales steer to other articles if original article is long term out of stock
- Interacted with guests in friendly and knowledgeable way.
- Hiring, onboarding, and development of new co-workers.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Goods Flow Outflow Leader
IKEA
07.2016 - 09.2023
- Applied lean manufacturing practices to coordinate production output and inventory levels.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Manages the day-to-day operations, activities and staff of the Outbound teams (including picking service order procurement), including, retention, performance management, succession planning and competence development.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Collaborated with sales team members on securing their top KPIs
Education
High School Diploma - General Education
Alameda High School
06.2007
Skills
- 2023 - First Aid/CPR Certified
- 2022 - Pacific Safety Training Train the Trainer certified
- Project Planning
- Staff Development
- Training and mentoring
Accomplishments
- 2012 Tertial 4 Safety Co-Worker of the Month
- 2017 Tertial 2 Manager of the Month
- 2017 - Manager of the year FY17
Certification
- Certified First Aid/CPR, HeartSaver - June 2023
- Pacific Safety Forklift Trainer License - 10/2022 - 10/2025
Languages
Chinese (Cantonese)
Native or Bilingual
Spanish
Professional Working
Timeline
Goods Flow Outflow Leader
IKEA
07.2016 - 09.2023
Self-Serve Warehouse Leader
IKEA Emeryville
05.2012 - 07.2016
Sales/Add-On Specialist
IKEA Emeryville
03.2008 - 05.2012
High School Diploma - General Education
Alameda High School
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