Kaisy Rutledge
Little Rock,AR
Summary
Dynamic and adaptable professional with a rich background in customer service and sales, notably at Aafes. Excelled in merchandise display and customer needs assessment, boosting satisfaction and loyalty. Proven ability to thrive in fast-paced environments, demonstrating reliability and a goal-oriented approach. Skilled in both team collaboration and independent problem-solving, ensuring operational excellence.
Overview
17
17
years of professional experience
Work History
Sales Associate
Aafes
07.2023 - Current
- Stocked merchandise to the sales floor with price tags.
- Organized racks and shelves to maintain store visual appeal.
- Helped customers locate products and checked store system for merchandise at other stores for availability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better understand individual needs.
Barista
Starbucks
12.2021 - 05.2022
- Controlled line and crowd of 10-15 customers with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
Food Service Worker ( Taco Bell)
AAFES Exchange
06.2010 - 08.2012
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Food Service Worker ( Robin Hood)
AAFES
01.2010 - 06.2010
- Monitored food quality and freshness throughout day.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
Walmart Associate
Walmart
11.2008 - 01.2010
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
Burger King
AAFES
08.2008 - 03.2009
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Cooked meals according to administrative policies, health code regulations and food service standards.
Food Service Worker (Burger King)
AAFES
08.2007 - 08.2008
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Certification - Pharmacy Technology
Martinsburg College
Martinsburg, WV11.2014
High School Diploma -
Dexter High School
Dexter, MI05.2007
High School Diploma -
L'Altra Montessori School Inc.
Angeles City Philippines06.2006
Skills
- Customer Needs Assessment
- Merchandise Display
- Adapt to diverse groups
- Reliable and punctual
- Goal-Oriented
- Very Organize
- Adaptable
Languages
Filipino
Native or Bilingual
Timeline
Sales Associate
Aafes
07.2023 - Current
Barista
Starbucks
12.2021 - 05.2022
Food Service Worker ( Taco Bell)
AAFES Exchange
06.2010 - 08.2012
Food Service Worker ( Robin Hood)
AAFES
01.2010 - 06.2010
Walmart Associate
Walmart
11.2008 - 01.2010
Burger King
AAFES
08.2008 - 03.2009
Food Service Worker (Burger King)
AAFES
08.2007 - 08.2008
Certification - Pharmacy Technology
Martinsburg College
High School Diploma -
Dexter High School
High School Diploma -
L'Altra Montessori School Inc.
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