Summary
Overview
Work History
Education
Skills
Timeline
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Kaisyn Hursh

Glendale,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Collections Agent

Convergent Outsourcing
Phoenix, AZ
01.2022 - 09.2022
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Negotiated credit extensions and waivers when necessary.
  • Received payments and posted amounts to customer accounts.
  • Recorded information about status of collection efforts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.

Lead Teacher, Toddler Room

Anderson Preparatory Academy
Phoenix, AZ
03.2020 - 02.2021
  • Lead Toddler Room Teachers to ensure a safe, nurturing and stimulating environment for children.
  • Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
  • Maintained accurate records of student progress and development.
  • Observed and evaluated children's performance, behavior, social development and physical health.
  • Planned and implemented activities to stimulate growth in language, motor and social skills.
  • Responded promptly to parent inquiries regarding their child's well-being or academic progress.
  • Promoted positive relationships between students by providing individual attention when needed.
  • Provided emotional support for young children who are adjusting to being away from home.
  • Participated in professional development opportunities related to early childhood education topics.
  • Collaborated with colleagues on classroom projects or initiatives related to curriculum design or assessment practices.
  • Supervised indoor and outdoor playground activities ensuring safety standards were met at all times.
  • Adhered strictly to safety guidelines established by state regulations including proper storage of hazardous materials.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Organized and led activities to promote physical, mental and social development.
  • Developed and enforced positive strategies to encourage good behavior.
  • Engaged with children on individual basis to build positive, trusting relationships.

Waitress

The Forum Assisted Living
Peoria, AZ
11.2017 - 03.2018
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

High School Diploma -

Ironwood High School
Glendale, AZ
05-2019

Skills

  • Payment negotiations
  • Guest Relations Management
  • Food safety understanding
  • Order Accuracy
  • Account Management
  • Customer research
  • Student Engagement
  • Classroom Instruction
  • Small Group Instruction
  • Child Development
  • Critical Thinking
  • Parent and student communication
  • Effective listening
  • Customer Service
  • Upselling
  • Check payment processing
  • Item promotion
  • Menu knowledge
  • Guest Relations
  • Greeting guests

Timeline

Collections Agent

Convergent Outsourcing
01.2022 - 09.2022

Lead Teacher, Toddler Room

Anderson Preparatory Academy
03.2020 - 02.2021

Waitress

The Forum Assisted Living
11.2017 - 03.2018

High School Diploma -

Ironwood High School

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Kaisyn Hursh