Kait Bell
Delaware,United States of America
Summary
Results-driven Accounts Receivable Analytics Team Lead with expertise in data analysis and quality assurance. Proven ability to enhance operational efficiency through strategic planning and advanced Excel proficiency. Recognized for fostering professional growth within teams, driving impactful changes that optimize performance.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Analytics Team Lead
Ventra Health
Dublin, United States
04.2021 - Current
- Led a team of data analysts to generate actionable insights and improve data-driven decision-making in alignment with organizational objectives
- Enhanced data accuracy and reliability through improved quality assurance protocols
- Developed a comprehensive KPI dashboard, speeding up report generation and strategic adjustments
- Led cross-functional training to improve analytics techniques, boosting project throughput
- Streamlined administrative processes for revenue cycle operations, enhancing patient care focus
- Spearheaded the development of a comprehensive dashboard for key performance indicators, enhancing report generation speed and facilitating strategic adjustments
- Developed strategies to increase team productivity and improve customer service levels.
- Ensured compliance with industry standards and regulations.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Liaised between departments, vendors and clients to monitor project expenses.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Customer Support - Fraud Specialist
Gap Inc
Rocklin, United States
08.2020 - 02.2021
- Conducted thorough research and utilized fraud detection tools to identify and resolve suspicious orders, effectively preventing fraudulent activities
- Addressed customer inquiries and concerns while strictly adhering to department verification guidelines
- Reviewed and monitored high-risk account activities, implementing standard procedures to minimize exposure to potential fraudulent transactions
- Managed difficult customer interactions with professionalism and expertise, providing accurate information and resolving inquiries effectively
- Demonstrated exceptional multitasking abilities in a fast-paced phone environment, maintaining professionalism and courtesy at all times
- Exhibited superior oral, written, and interpersonal communication skills
- Proactively identified and pursued outbound opportunities
- Displayed a strong commitment to processes, exceptional attention to detail, and exceptional organizational skills.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Pharmacy Assistant
Kaiser Permanente
Roseville, United States
03.2014 - 07.2020
- Processed new and refill prescriptions for further processing
- Addressed inquiries regarding pharmaceutical insurance
- Supported supervisors, pharmacists, and fellow assistants through positive interactions
- Acted as a 'Safety Champion' by conducting ergonomic evaluations when necessary
- Ordered pharmacy supplies and merchandise as instructed by a pharmacist
- Processed medical insurance claims to calculate copayments.
- Managed inventory levels of medications and supplies.
- Delivered quality care to customers through close collaboration with pharmacist.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Built and maintained productive relationships with employees.
Education
Some College (No Degree) - History
Sierra College
Rocklin, CASkills
- Data analysis
- Advanced Analytics Techniques
- Relationship building
- Proficient in advanced Excel data analysis
- Team leadership
- Communication
- Team Collaboration
- Quick learner in dynamic environments
- Innovative problem-solving
- Interdepartmental communication
- Project planning
- Key performance indicators
- Interpersonal skills
- Organizational skills
References
References available upon request.
Timeline
Accounts Receivable Analytics Team Lead
Ventra Health
04.2021 - Current
Customer Support - Fraud Specialist
Gap Inc
08.2020 - 02.2021
Pharmacy Assistant
Kaiser Permanente
03.2014 - 07.2020
Some College (No Degree) - History
Sierra College
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