Kait McBurney
Portsmouth,VA
Summary
Accomplished Shift Supervisor, skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote the Starbucks Experience. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. A motivational leader, skilled at building relationships with customers, partners and senior management.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2023 - Current
- Operational Efficiency: Spearheaded efforts to improve peak transaction times from a weekly average of 65 seconds to consistently achieving under 45 seconds, leading peaks for 4 out of 7 days.
- Training & Development: Trained 11 of 20 of the baristas that were hired for the NSO I currently work at.
- Store Layout & Inventory: Collaborated closely with the Store Manager to strategize inventory schematics and optimize station layout, laying the groundwork for streamlined operations and enhanced customer service.
- Store Proxy: Acted as the direct point of contact for the District Manager during the Store Manager's absence for 3 separate full weeks, ensuring seamless communication and uninterrupted store operations.
- Customer Connection Leadership: Elevated store connection scores from a 27 in week 45 to a 50 by week 2 of the new fiscal year through targeted one-on-one interactions with partners, identifying operational gaps, and implementing the 'Steps to Excellence' system checks.
- Strategic Scheduling: Assisted the Store Manager in optimizing scheduling across all dayparts by leveraging the 'Daypart Detail' on Decision Center, making data-driven suggestions to align with forecasted hours and business needs.
- Team Collaboration: Co-led store shift meetings, imparting knowledge on shift leadership routines. Devised and introduced a unified routine for all shifts, boosting productivity and ensuring consistent service standards across the board.
- Stakeholder Collaboration: Acted as a bridge between staff and management, ensuring feedback loops were maintained and operational challenges were swiftly addressed.
Barista Trainer
STARBUCKS COFFEE COMPANY
11.2020 - 03.2023
- Beverage Mastery: Expertly prepared a diverse range of coffee and tea beverages, consistently receiving commendations for taste, presentation, and speed.
- Customer Service Excellence: Regularly received positive customer feedback for friendly demeanor and attentive service.
- Sales & Promotion: Successfully promoted seasonal drinks and upsold bakery items, resulting in an increase in monthly sales.
- Product Knowledge: Educated customers on coffee beans, brewing methods, and drink options, enhancing their experience and broadening their choices.
- Cleanliness & Organization: Maintained a clean and hygienic workstation, following health and safety guidelines.
- Training & Mentorship: Trained new hires on equipment usage, drink recipes, and company standards, with 2 partners going on to become shift supervisors.
Education
High School Diploma -
Manor High School
Portsmouth, VA06.2022
Skills
- Task Delegation
- Play-Builder Execution
- Store Partner Hours Utilization
- Inventory Control
- Customer-Oriented
- Cash Handling Expertise
- Partner Training and Mentoring
- Opening and Closing Procedures
- Outstanding Communication Skills
- Retail Inventory Management
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2023 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
11.2020 - 03.2023
High School Diploma -
Manor High School
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